Staff Analyst, Upstart
Operations Analytics
$157-217.5k
+ Bonus + Equity
More information about location
AI lending marketplace
Open for applications
AI lending marketplace
1001+ employees
Open for applications
$157-217.5k
+ Bonus + Equity
More information about location
1001+ employees
Company mission
To enable effortless credit based on true risk.
Role
Who you are
- 6-8+ years work experience in increasingly senior analytical roles in technology and finance industry
- Experience in credit, product or operations analytics, proficient in Python / R, GSheet / Excel, SQL
- Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode
- Experience deriving actionable insights from analysis and analytical storytelling
- Degree in Economics, Mathematics, Engineering, Data Science or other quantitative fields
Desirable
- Experience in coaching and mentoring junior team members on technical subjects
- Strong experience conducting and evaluating A/B tests, ideally in Financial and/or Operational related fields
- Ability to craft executive-ready narratives around complex business or operational topics and successfully influence VP+ decision making
- Demonstrated ability to work collaboratively and in deep partnership with cross-functional teams
- Demonstrated ability to balance multiple workstreams and priorities; experience influencing up and cross functionally to maximize positive impact to the organization
- Experience in consumer lending, and knowledge of pre and post origination operations
What the job involves
- The Operations Analytics team plays a critical role of providing analytical capability for Upstart's operations and servicing functions to enable data-driven decision making
- We leverage our analytical and technical skills to support our partners with a multitude of services
- As the Staff Analyst supporting servicing operations at Upstart, you will contribute to understanding and driving best practices in onboarding, compliance, servicing and collections, presenting on trends in our loan portfolio performance, operations efficiency and customer experience, leading experiment set up and analysis for product improvements, and developing our business intelligence pipeline to enable better decision making
- You’ll be responsible for driving understanding, insights and decision making with our Operations, Product, FP&A, Machine Learning, Engineering and Legal & Compliance teams to take advantage of our unique technology to achieve their business goals
- Lead and develop analytical capabilities and drive in-depth analyses on servicing and operations, including loss mitigation, fraud prevention, customer experience, compliance and operations efficiency, etc
- Own building regular business update narratives at the exec level, leveraging data and trends
- Collaborate with Product and Operations leaders to shape product, process and tech roadmaps, administer A/B tests, monitor results and generate data driven recommendations
- Build data and analytical foundation for servicing and operations, including data pipelines, self serve reporting
Our take
Business startups across the world usually seek out funding, but this is often difficult for companies led by millenials. Millennial entrepreneurs with an excellent track record in business are increasingly requiring access to these loans, but their lack of credit history results in proposals frequently being declined.
Upstart provides loans that are aimed towards the target audience of millennials with entrepreneurial intentions, offering low interest rates that average at 12%. The company claims these rates are 10% lower than traditional lenders, and the service aims towards ensuring that the client is subject to no further fees (such as prepayment penalties).
Upstart claims that its unique selling point lies in the fact that its loans are funded the day after approval. Whilst the service focuses on personal loans for business, the company has also expanded to offer loans for car refinancing. Over 2022 and 23, Upstart's stocks fell dramatically and an investigation was undertaken by a law firm representing the company's long-term investors over alleged security law violations by its board of directors. However, the end of 2023 saw a 20% stock value rise for Upstart after its partnership with Mutual Security Credit Union led to a rise in customers, indicating that it is on the up after a difficult two years.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2019
$50m
SERIES D
Mar 2017
$32.5m
SERIES D
Total funding: $135.7m
Company benefits
- Comprehensive health plans
- 401k Plan
- Life insurance
- Disability insuranc
- Generous vacation policy
- Flexible time off
- Parental leave
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully-stocked micro-kitchen
Company values
- Every second counts
- Do the right thing even when it's hard
- Make clever use of numbers
- Be smart and know you might be wrong
- Don't assume it can be done
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
David Girouard
(CEO)They started their career at Accenture and Booz Allen & Hamilton before working in Product Management at Apple and Virage. They left their role of 8 years as President of Enterprise at Google to found Upstart in March 2012.
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