Customer Success Manager, MongoDB
German Speaker
Developer data platform
Open for applications
Developer data platform
1001+ employees
Open for applications
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- Proven experience working in a Customer Success, Account Management, or similar customer-focused role
- Experience with large-scale, technologically sophisticated, Enterprise-scale customers in a fast paced SaaS environment
- A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts and how you can position product value to our customers
- Prior exposure to database, cloud and infrastructure technology is a plus
- High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
- A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, Professional Services) and will help to build the CS “brand” across our entire organization
- Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externally
- Proficiency in German language skills is required for this role
- Risk Mitigator - identifying technical or business blockers to success for customers and proactively mitigate them by rallying the necessary resources
- Personal Trusted Advisor - recommending standard and advanced methodologies in order to make customers successful
- Account Strategist - understand where the customer’s business and align account strategy accordingly and in alignment with the customer
- Business Builder with an entrepreneurial mindset - finding opportunities for your customers to adopt new products, use cases across different business lines
What the job involves
- We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services
- Build meaningful and strategic relationships with customers across various stakeholders, working closely with other MongoDB partners
- Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure we’re meeting expectations
- Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
- Proactively and early identify and mitigate risk of churn
- Ensure high customer satisfaction and referenceability
- Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company values
- Think Big, Go Far
- Build Together
- Embrace the Power of Differences
- Be Intellectually Honest
- Own What You Do
- Make it Matter
Company HQ
Theater District, New York, NY
Articles
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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