Customer Growth Manager, Elation Health
Small Group
$85k
+ Variable Comp
Patient scheduling software
Open for applications
Patient scheduling software
201-500 employees
Open for applications
$85k
+ Variable Comp
201-500 employees
Company mission
To use technology to provide the freedom physicians need to focus on their patients.
Role
Who you are
- We are seeking a mission-driven Client Growth Manager who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills
- The right candidate is an enthusiastic quick study, an ace at understanding customer needs and the potential to cross sale, as well as tenacious on the phone and a strong closer!
- 2+ years experience in a quota carrying Customer Growth, Customer Success or Account Management role
- Proven track record of consistently attaining or exceeding a renewal and/or expansion quota
- Highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems
- Great team player who works well within a team and collaborates cross-functionally, especially in a remote environment
- A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry
- Proficient with Salesforce CRM; nice to have: Gong, ChurnZero, Outreach.io or relevant tool experience
- Excellent verbal and written communication skills
- Strong desire to build long-term relationships with your customers and serve as an advisor for all aspects of their success
- Ability to work with a large customer base and engage with your book of business by deploying strategic technology
- Experience in healthcare or B2B SaaS is a benefit. Interest in healthcare is required
What the job involves
- You’ll work directly with physician-owned primary care practices, helping them achieve their goals
- This role will require meeting virtually with customers on a weekly basis
- Upsell Pipeline Development & Quota Attainment: Maintain a robust pipeline by generating meetings from inbound product inquiries and self-generated outreach efforts. Follow best practices for pipeline development and consistently meet outbound pipeline generation goals. Use data and reports to identify trends within your customer base and create a plan for consistent touchpoints. Effectively move deals through the pipeline to close and achieve monthly, quarterly and annual targets
- Salesforce documentation: Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results
- Virtual Product Demonstrations: Through building strong relationships with Elation customers, proactively contact and conduct compelling and effective product demonstrations to upsell additional products and services by clearly articulating the value and benefits of our solutions tailored to their specific needs.
- Relationship Building: Proactively forge strong relationships with existing Elation customers through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs, as well as documenting needs to identify new opportunities as products, services and partnerships are developed
- Collaboration with Internal Teams: Take the lead on internal collaboration to best serve the customers, coordinate projects and provide feedback, including Account Executives, Customer Success, Customer Experience (CX) and Product Development
- Problem Solving: Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes
- Continuous Learning and Development: Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness
- Cultural Ambassador: Internalize company culture and represent this externally
Our take
Each year, inefficient clinical care contributes to more than $750 billion lost in the United States to various pitfalls in the healthcare system. Elation Health is a healthcare company that sets to change this narrative by improving the physician-patient relationship.
It takes a network approach to patient data, allowing physicians to interact and deliver better services and care. For example, the platform gives professionals in any location the ability to access records, review reports, contact patients, and send prescriptions, as well as offer virtual care in the form of video calling.
The platform is used by over 25,000 clinicians that care for millions of patients. The patient scheduling software market is a very busy market, packed with others offering similar products, however, Elation's continued innovation keeps it competitive.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2022
$50m
SERIES D
Dec 2020
$40m
SERIES C
Total funding: $108.5m
Company benefits
- FSA
- Life insurance
- Equity
- Home office & food stipends
- Work from home opportunities
- Health insurance
Company values
- Focus
- Transparency
- Performance
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Kyna Fong
(CEO)Started out at UBS and JP Morgan, and was an Assistant Professor of Economics at Stanford. Is a member of YPO.
Conan Fong
(CXO)Studied at McGill and Johns Hopkins. Was a consultant at the Courtyard Group.
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