Product Manager, Moveworks
Platform
$210-240k
+ Equity
Office located in Mountain View, CA
Enterprise-built conversational AI platform
Be an early applicant
Enterprise-built conversational AI platform
501-1000 employees
Be an early applicant
$210-240k
+ Equity
Office located in Mountain View, CA
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- You are an experienced and accomplished Product Manager with 5+ years experience and have successfully launched SaaS products
- Ability to think strategically and roll up your sleeves to get things done
- Strong interest in learning about an enterprise, machine-learning product and making an impact within a fast growing organization
- You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders to build high quality products
- You are capable of navigating ambiguity, and you get energy from creating structure and processes to facilitate decision-making
- You have a talent for communication and an ability to explain dense, technical topics to non-technical stakeholders
- You have a point of view on how to improve our products, and the initiative to drive these improvements
- You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
- Prior experience in enterprise APIs and platforms is a plus
- You are have experience building enterprise products that required 3rd party platform integrations
- You have a proven track record of taking ownership of product goals and delivering against them
- You have sound framework for when to iterate, when to discard, and when to scale products
- You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively
- You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
What the job involves
- As a Product Manager at Moveworks, you will spearhead the strategic development of our enterprise content platform, which ingests files from diverse knowledge bases, crawls help articles from the internet, and consolidates identities across numerous systems, facilitating permission-based search within the Moveworks Copilot
- Furthermore, you will collaborate extensively with our infrastructure team to ensure the efficient ingestion of voluminous content with exceptional freshness rates across multiple data centers, enhancing our best-in-class enterprise RAG system. Last, you will own the customer rollouts of content integrations to drive more utility within the Moveworke Copilot
- Manages content integration requests from our customers, and partners with Product Analysts & Engineering on project plans
- Owns the Content Integrations Roadmap and communicates milestones to the Go-to-Market and Customer Success teams
- Coordinates high-level research activities with Product Analysts on new systems, driving completeness of the integrations
- Procures content integrations for discovery & development
- Authors documentation of new systems and capabilities, e.g. new authentication
- Manages the Product Lifecycle of new content integrations, collaborating with strategic customers to validate performance & impact
- Collaborates with the Infra and Platform Engineering team to validate their designs
- Collaborates with the Search Product team to ensure platform capabilities are in service of their performance goals
- Drive customer adoption and proliferation of content integrations
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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