Implementation Specialist, Attio
£55-65k
3-5 days a week in office (Farringdon, London)
Data-driven CRM for modern teams
Job no longer available
Data-driven CRM for modern teams
21-100 employees
Job no longer available
£55-65k
3-5 days a week in office (Farringdon, London)
21-100 employees
Company mission
To build the perfect relationship management tool for your team.
Role
Who you are
- Customer-facing experience solving business problems with technology
- Comfortable designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray,io, IFTTT, etc
What the job involves
- Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
- Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
- Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
- Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues
- Gather client feedback and insights to contribute to the continuous improvement of the Attio product
Application process
- Introductory phone call and qualifications review - 15-30 minutes
- Writing sample assignment
- Technical and analytical skills interview ~ 45 minutes
- Customer relationship and scaled programs interview ~ 30 minutes
- Presentation on a technical topic of your choosing ~ 45 minutes
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
The world of business software boasts countless tools, but Customer Relationship Management (CRM) hasn't caught up to technological innovations. These often clunky, unloved platforms stand at the heart of millions of operations, yet fail to capture the flexibility needed for modern commerce.
Aiming to revolutionise the way we interact with customers and manage relationships, Attio steps in to break free from the archaic CRM mold and build a system that's intuitive and adaptable. Prioritising live data insights and collaboration, Attio allows users to make informed decisions based on the ever-changing needs of their customer base.
With funding to its name, Attio is on a direct path to further refine its platform, attract top talent, and ultimately, disrupt the CRM landscape. The future looks bright for Attio, with its innovative approach and growing momentum, the company stands poised to rewrite the rules of customer engagement and allow businesses to forge deeper, more meaningful connections with their clients.
Insights
Company
Employee endorsements
Autonomy
"A core value of the team is 'context over control'. We truly believe that people's best work happens when they have all the context, tools, and..."
Funding (last 2 of 3 rounds)
Mar 2023
$23.5m
SERIES A
Mar 2022
$24m
SERIES A
Total funding: $55m
Company benefits
- 25 days holiday, plus any extra public holidays you get where you’re based
- Remote first, with a space in London for events, content creation, and those who like an office
- Regular team events, including competitive bowling, karaoke & dinners
- New Apple hardware, and any other desk amenities that you may need
- Productivity budget, to spend on courses, talks, and anything that helps you do your best work
- Extended parental leave, we're sure to go beyond what's offered in the UK
- Competitive salary and pension, based on your skills and experience
- Equity in the company, since we feel that people work their best with ownership
Company values
- Always a team
- Kind and respectful
- High quality output wins above all else
- Challenge ideas, not people
- Celebrate success
- Diversity, equity, and inclusion
- Context over control
Articles
Founders
Nicolas Sharp
(CEO)They worked in Digital at Big Life Foundation and The Rug Company before working as a consultant for Notion Capital. In February 2017, after leaving their Investment Associate role at Passion Capital, they founded Attio.
Alexander Christie
(CTO)They founded two B2B software companies of their own before joining Born.com as VP of Product and Engineering. They joined Attio in August 2017 to lead the engineering team.
People progressing
Joined Attio in 2019 in Operations having worked as a Careers Ambassador and a Primary Research Analyst. Since May 2019, they have been working in the growth department and became Head of Growth in early 2023.
Diversity & Inclusion at Attio
Sumé von Berg (Director of Finance and Operations)
- We're dedicated to building a company that champions the diverse world we live in. That means hiring a team rich in diverse backgrounds, perspectives and ideas
- We're committed to equal opportunity and treatment in all aspects of recruitment, selection and employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability
- We're aware that woman are far less likely than their male counterparts to apply for a role where they don't meet all the job description's requirements. If you don't quite meet all the requirements, but you feel you're a good fit for the role we encourage you- please apply!
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