Business Operations Lead, Block
Compliance
$222.8-272.3k
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies
Financial services ecosystem
Open for applications
Financial services ecosystem
1001+ employees
Open for applications
$222.8-272.3k
This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 10+ years of business operations management and leadership experience in either a strategy, finance, or other directly applicable function
- Superb writing, presenting and communication skills, demonstrating clear thinking and the ability to articulate complex concepts in simple terms
- Experience managing teams through significant change
- Exceptional leadership and influencing capabilities, and are comfortable working with all teams and levels of employees
- Experience presenting to senior leadership
- A data-driven approach to prioritization
- Excellent project management skills, including the ability to anticipate roadblocks and align all partners
- Experience making swift decisions, managing competing deadlines, and using discretion when handling complex, confidential scenarios
What the job involves
- You will lead a team of strategic program managers to run business operations for the Compliance organization at Block. You will oversee daily team operations, which includes leading prioritization and execution, communications, managing partnerships with finance, HR, and recruiting, and ensuring our teams meet committed timelines
- This is a high visibility role with exposure to multiple areas of the business, and an opportunity to get involved in many compliance related projects
- You will report to the Compliance's Head of Strategic Operations, and have direct exposure to executive leadership across the organization
- Determine methods and procedures on new or special assignments while leading a team of experienced Program Managers
- Oversee the annual and quarterly planning process for Compliance across all business units and foundational teams, including goal setting and tracking
- Oversee budget management and partnership with finance and strategy
- Partner directly with HR on organizational design and change management
- Partner with recruiting to manage the recruiting strategy, including headcount management, hiring, and approvals
- Develop a communications strategy to ensure the right information is being shared with the right people at the right time across the organization, including escalations to executive leadership and all hands content
- Lead strategic programs such as cost of compliance analyses, AI and other technical investments
- Oversee strategic investments and M&A due diligence, and integration of new company acquisitions
- Lead RFPs, vendor management, and contract negotiation and renewals
- Present to the leadership team and Block executives to ensure cross-functional alignment
- Understand Block, Cash App, Square, TIDAL, TBD and all company business strategies and work with product and technology partners to ensure alignment
- Identify and implement operational and efficiency improvements
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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