Employee Relations Manager, Amazon
PXT Global Corp-ER
More information about location
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Seven years in employee relations, functional human resources or labor/employment law, with at least five of those years of experience in workplace/EEO investigations and/or labor/employment law
- Bachelor’s degree required; advanced degree, law degree, or other specialized training in employee relations a significant plus
- Sound judgment and decision-making, deploying emotional intelligence in every interaction with our employee base
- The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused high-tech environment
- Experience working with and applying employment & labor laws throughout EMEA, within multiple countries
- Strong written communication skills and the ability to develop effective executive level messaging, reports and presentations
- Experience coaching, consulting and advising employees and HR & business stakeholders
- Experience managing conflict resolution in the workplace
- Strong ability to analyze data, develop and prepare standard and ad hoc reports, and present findings with conclusions, responses, and recommendations to HR and business leaders
- Acts with sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment
- Ability to handle confidential and sensitive information with extreme discretion
- Technically proficient in MS Outlook, Word, Excel, & PowerPoint
- This position requires an individual who has significant employee relations experience, deep subject matter knowledge, and strong emotional intelligence, communication and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations issues, projects and initiatives
- Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems
- Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed organization
- Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure
- Highly motivated, confident, resilient, thoughtful, proactive and intellectually curious
- Demonstrated ability to successfully navigate complex, international organizational structures
- Experience facilitating employee listening sessions/focus groups
- Experience designing and delivering training programs
- Have fun and love what you do
What the job involves
- The position supports Corporate Employee Relations in the EMEA region as we strive to become Earth’s Best Employer
- The central objective of Amazon’s Employee Relations team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values
- To support that objective, this position’s responsibilities fall into proactive and reactive categories
- The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts
- The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement
- On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time
- These include conducting workplace investigations and advising on challenging employee situations
- Balancing time between proactive efforts and urgent-response is a critical component for success in the position
- Partner with business leaders and HR teams to create and sustain positive employee relations programs and best practices
- Work directly with AWS employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching
- Design and deliver positive employee relations trainings and communications
- Conduct, analyze, and action plan from multiple levels of employee feedback and other data to drive and sustain positive employee relations
- Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
- The position reports to an Employee Relations Principal
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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