Implementation Manager, Glean
Enterprise search and knowledge management
Open for applications
Enterprise search and knowledge management
201-500 employees
Open for applications
201-500 employees
Company mission
To bring people the knowledge they need to make a difference in the world.
Role
Who you are
- Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or PMP certification preferred
- 8+ years of experience in a program or project management role, preferably in Professional Services at a SaaS or technology company
- Proven track record of successfully managing large-scale SaaS deployment projects with an emphasis on large-scale, enterprise cloud deployments
- Strong understanding of SaaS software architecture and deployment best practices
- Communication, negotiation, and stakeholder management skills
- Proficiency in project management software tools and methodologies
- Ability to adapt to changing project requirements and priorities
- Problem-solving skills and a results-oriented mindset
What the job involves
- We are seeking an Implementation Manager to lead and drive SaaS deployments for our largest strategic and enterprise accounts
- The Implementation Manager will work closely with cross-functional partners including Customer Success Managers (CSM), Solution Architects (SA), Technical Support (TS), Account Executives and R&D teams to ensure the successful implementation and configuration, of our SaaS solutions at our most significant accounts
- They will primarily be engaged during post-sales right after the deals close till the successful end-user launch of Glean at the customer
- Having delivered a track record of strong execution and x-fn collaboration, we expect this person to have the opportunity to build out Glean’s Implementation Management function (its capabilities, processes, and team structure) as we scale our Enterprise AI offerings to thousands of enterprise customers
- Project Leadership: Lead end-to-end project management for multiple assigned enterprise SaaS deployments, from initial scoping through implementation and launch, ensuring on-time, high-quality delivery with a high level of transparency provided to the customer
- Customer Engagement: Establish strong relationships with key stakeholders at enterprise-level customers, serving as the primary point of contact for project-related communication
- Requirements Gathering: Collaborate with customers to understand their unique business needs and translate them into clear project requirements and objectives. As needed, channel these requirements and customers’ prioritization/severity to the right R&D teams
- Resource Management: Coordinate project resources and timelines, including cross-functional teams, third-party vendors, and internal experts, to ensure successful project execution
- Risk Management: Proactively identify project risks, resourcing gaps and timeline issues and execute mitigation and escalation flows to course correct and ensure project success
- Documentation: Maintain comprehensive project documentation, including project plans, project templates, status reports, and change logs and leverage these artifacts (processes, documents, best practices) to scale the impact of the function as we grow our large accounts base
- Solution Design: Work closely with our SA, TS, CSM and Product teams to identify SaaS solutions that can meet requirements of multiple large customers
- Measure Success: establish and manage project key performance indicators (KPIs), ensuring the end-to-end delivery of the project and the contributions of customer and internal project team members are measured and reviewed for continual improvement
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having only emerged from stealth in 2021, it received a $1 Billion valuation in early 2022, thus achieving unicorn status, and has received nearly $400 million in funding so far. The SaaS platform is already used by some major companies including Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. Its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2024
$260m
SERIES E
Feb 2024
$200m
SERIES D
Total funding: $655m
Company benefits
- Medical, dental, and vision for you and yours
- Competitive compensation and stock options
- 401k contribution
- Flexible work (3 days a week in the office), though we believe in folks working where they can be most effective
- Company events, from weekly happy hours to our annual company retreat
- Flexible hours, unlimited PTO, and company-wide winter break shutdown
- Transparent culture
- Learning and development stipend
- Free meals with lunch and dinner options every day
Company values
- One together – We leave our egos behind to forge a trusting, inclusive, and transparent environment
- Customer obsessed – We relentlessly work to solve customer problems and focus on product quality and excellence
- Owners – We take responsibility for our company, product, and culture, leaving things in a better state
- Think big, start small – We dream big and solve hard problems through continuous learning and rapid iteration
- Beyond boundaries – We are eager to learn and grow. We help each other thrive and aren’t afraid to try new things
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Arvind Jain
(CEO)Former Engineer at Google and Microsoft. Is the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
Piyush Prahladka
(Software Engineer)Prior to joining the co-founding team at Glean, they worked as a Senior Staff Software Engineer at Google, then as an Engineering Lead at Uber.
Tony Gentilcore
(Product Engineering Lead)Former Developer at At&T and TJC Labs. For ten years, served as a Senior Staff Software Engineer at Google, including a spell as Founder and Tech Lead / Manager of the Chrome Speed Team.
TR Vishwanath
(Engineering Lead)Before co-founding Glean, was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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