Sales Operations & Strategy Manager, Zocdoc
$122-165k
2+ days a week in office
API connecting patients to doctors
Job no longer available
API connecting patients to doctors
1001+ employees
Job no longer available
$122-165k
2+ days a week in office
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- An owner and operator, passionate about bridging the gap between strategy and execution
- An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
- Motivated by finding simple, effective solutions to the most complex business problems
- Driven by entrepreneurial settings where creativity and grit are required
- 5+ years of work experience in roles with both analytical and operational responsibilities with a business/revenue/sales operational role
- Examples of relevant activities include (but are not limited to):
- Synthesizing performance of teams and initiatives to help inform broader company strategy
- Utilizing tools such as Snowflake, Google Suite, Salesforce, and Looker to track, report, and visualize key metrics for sales teams
- Standardizing reporting processes to make them repeatable and scalable
- Tracking progress of sales teams towards company-wide OKRs
- Researching, designing, and executing incentive plans around company initiatives
- A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
- The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
- Resourcefulness, nimbleness, and the ability to stay positive under pressure
- Comfort with taking initiative in a constantly-changing work environment
- Proficiency in Excel
- Experience or proficiency in Snowflake/SQL, Looker, and Salesforce required
What the job involves
- We are seeking a motivated Manager for our Commercial Operations & Strategy team to help drive our mission
- In this crucial role, you will provide operational focus for our sales teams to drive revenue growth and efficiency
- Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute
- Defining business and sales team initiatives along with success outcomes/KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
- Analyzing business and sales data to drive decision-making around increasing revenue generated by sales teams, sales opportunity prioritization, sales team scaling, etc
- Supporting our sales teams via planning, target-setting, compensation, plan design and execution, policy design and implementation, process optimization, etc
- Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)
- Skillfully tailor and articulate clear, compelling messages for diverse stakeholders, adeptly synthesizing complex processes and technical language into actionable next steps
Otta's take
Sam Franklin
CEO of Otta
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Insights
Some candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company values
- Patients First - We solve patient problems and prioritize their interests
- Together, not Alone - We rally behind each other and pitch in to support the greater whole.
- Important, Not Immediate - We prioritize and invest in initiatives that will be most impactful.
- Progress before Perfection - We need action-oriented people to help us achieve our goals.
- Learners before Masters - We need curious and humble people who strive to improve.
- Adaptable, not Comfortable - We expect and embrace change, and we are resilient
Company HQ
SoHo, New York, NY
Founders
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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