Senior Care Advisor, WelbeHealth
Salary is $26.89 -$32.27 USD hourly + Bonus + Equity
At-home healthcare for the elderly
Job no longer available
At-home healthcare for the elderly
501-1000 employees
Job no longer available
Salary is $26.89 -$32.27 USD hourly + Bonus + Equity
501-1000 employees
Company mission
To help seniors thrive and live longer with greater connection, vitality, and meaning.
Role
Who you are
- Bilingual English/ Vietnamese or Bilingual English/Cantonese or English/Mandarin required
- Associate degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
- Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
- Minimum (1) year of call center experience required
- Experience using CRM systems (Salesforce or other similar CRM system)
- Medicare Advantage or PACE experience preferred
- Medi-Cal knowledge preferred
What the job involves
- The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers
- A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth
- The Senior Care Advisor will collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment, which may include assisting prospective participants with the Medi-Cal application process
- Other tasks will include answering inbound and doing follow-up calls, as well as outbound calls to online leads
- Language requirements: Bilingual English/ Vietnamese or Bilingual English/Cantonese or English/Mandarin required
- Full-time, 10am- 6:30pm
- Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment
- Support inbound campaigns, answer questions, and find underlining needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve
- Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*)
- Effectively manage leads that require follow-up calls
- Maintain the highest level of service on all calls, both inbound and outbound
Otta's take
Xav Kearney
CTO of Otta
Healthcare and insurance can be tricky to navigate, especially for the eldest and most vulnerable. That's what WelbeHealth aims to change with its healthcare management program for seniors.
It markets its program as ‘PACE’ - that’s Program of All-inclusive Care for the Elderly - which means that once a patient signs up, WelbeHealth coordinates and pays for of all their healthcare, taking pressure off the patient and caregivers. It’s covered under Medicare and Medi-Cal, and puts a strong focus on coordinating support to help patients stay at home and remain active part of their community.
There’s a wide market for healthcare management, particularly healthcare for seniors. WelbeHealth’s offer has raised impressive funds and seen solid growth and community impact. In 2023, it bolstered its growth with new hires in key leadership positions, indicating its attractiveness for medical science and technology leaders.
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2020
$30m
SERIES C
Jun 2018
$15m
SERIES B
Total funding: $61.2m
Company benefits
- TIME TO RECHARGE: We believe in healthy and refreshed employees. That’s why full-time employees get 17 days of paid time off in year one, 12 company holidays and 5 sick days
- EQUITY PARTICIPATION RIGHTS FOR ALL: Our success is a reflection of our employees. That’s why we’ve implemented a best practice from leading companies: Equity Grants for all employees
- COMPREHENSIVE BENEFITS: We’ve got you covered! Health, dental, vision and life insurance coverage. Paid parental leave. 401k matching program. Continuing Medical Education opportunities
Company values
- Courage to love: We prioritize human connection and value every precious life we touch
- Pioneering spirit: We relentlessly pursue resourceful solutions to support participant health and independence
- Shared intention: We work as a team with a common purpose. We start by listening, promote and contribute diverse perspectives and support team decisions
Company HQ
Downtown Menlo Park, Menlo Park, CA
Founders
Adam Groff
(Co-founder)Co-founded Calibrater Health, GoHealth Urgent Care and Better Life Partners, and work at Dartmouth Hitchcock Medical Centre.
Si France
(CEO & Co-founder)Former Engagement Manager at McKinsey, and co-founder & CEO of GoHealth Urgent Care.
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