Solution Architect, Kong
Germany
More information about location
Microservice API gateway
Job no longer available
Microservice API gateway
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To build the nervous system that will safely and reliably connect all of humankind!
Role
Who you are
- 5+ years of demonstrated experience handling enterprise customers of all sizes in Technical Account Management, Technical Support and/or Professional Services functions in a Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions
- Prior Experience working on one or more Cloud computing platforms (AWS, Azure, GCP, etc.) and/or in Unix environment
- Prior experience administering/interacting with an API management platform(s)
- Prior experience or knowledge of databases such as MySQL, MongoDB, etc
- Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes
- Knowledge of DevOps (CI/CD, Jenkins, Chef, Travis, etc.), Security fundamentals (OAuth, OpenID specifications, etc.) & Networking fundamentals (OSI Layer model)
- Software development experience in one or more programming languages such as Java, Python, or Lua (plus)
- Prior experience working for a technology startup (plus)
- Ability to travel up to 25% of the time to meet with your accounts
What the job involves
- We are looking for an experienced Solution Architect, to help craft and execute technical strategies to drive our customers’ adoption and use of our API Management platform and eventually to keep their environments operationally healthy
- The SA team will serve as the technical champion for many of our enterprise customers
- Your technical acumen and customer-facing skills will enable you to effectively represent Kong within a customer’s environment
- You will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with & leverage the various Kong teams to ensure your customers’ success
- The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges, and help them achieve the greatest value from Kong
- This role will give you an opportunity to help enterprises accelerate their digital transformation initiatives
- Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
- Establish business value for customers and help them achieve the targets and ROI
- Responsible for customer’s renewal and expansion. To that effect, explore new use cases and expand Kong’s API platform usage
- Understand, advocate and document customer’s use case, architecture and roadmap
- Effectively manage the tracking and resolution of customer escalations on behalf of product and services
- Champion and advocate for the customer within Kong. Articulate and follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
- Manage customer accounts with Kong’s customer maturity model framework
- Periodic review of Kong implementation and walk through best practices
- And any additional tasks required by manager
Otta's take
Sam Franklin
CEO of Otta
Kong provides a cutting-edge API and service lifecycle management platform tailored for modern architectures, such as microservices, containers, cloud, and serverless environments. With a focus on flexibility, scalability, speed, and performance, Kong allows developers and Global 5000 enterprises to securely connect and orchestrate microservice APIs for today's sophisticated applications.
The core products offered by Kong include Kong, an open-source API and Microservices management solution Galileo, a platform for API analytics and debugging; Gelato, a platform for creating developed portals for PIs and Microservices; and API Marketplace, a hub for discovering and publishing cloud APIs. Additionally, the recent introduction of a new collection of AI plug-ins in Kong Gateway 3.6 enhances the platform's capabilities further, reinforcing its commitment to innovation and advancement.
In pursuit of growth, the company is prioritizing expanding its marketing efforts, bolstering its customer service team, and accelerating product development. By focusing on these key areas, Kong aims to continue providing unparalleled solutions and support to its ever-expanding user base in the rapidly evolving landscape of modern application development.
Insights
Some candidates hear
back within 2 weeks
23% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$100m
SERIES D
Mar 2019
$43m
SERIES C
Total funding: $169.1m
Company benefits
- Flexible time off: Take time to take care of yourself and the things that matter most
- Stock options: We want you to share in our success. That's why stock options are offered to most Kongers
- U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
- Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
- Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
- Home office stipend: Build a home office environment tailored to support your productivity
Company values
- Global: Be inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger
- Real: Be authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments
- Unstoppable: Be relentlessly resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle
- Champions: Be customer obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact
- Explorers: Be curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way
- Own it: Be an owner. We are drivers not passengers and own the quality and outcomes of our work
Company HQ
The East Cut, San Francisco, CA
Articles
Founders
Augusto Marietti
(CEO)Previously founded Mashape API Marketplace. Before Mashape, Augusto was an SF homeless immigrant from Italy.
Janet Phillips
(Vice President of People)Previously Director at SonicWALL for 5 years and Senior Director at Symantec for 7 years.
Marco Palladino
(CTO)Previously co-founded MemboxX, an online service for storing documents and small pieces of personal data.
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