Customer Data Analyst, Virgin
1-3 days a week in office
Investment group
Job no longer available
Investment group
201-500 employees
Job no longer available
1-3 days a week in office
201-500 employees
Company mission
To create unique customer experiences, challenging the status quo and championing people and the planet. For five decades, in five business sectors and on five continents, its purpose is to change business for good.
Role
Who you are
- Experience in a similar role, or perhaps you may come from a BI Analyst or BI Developer position
- Visualisation fundamentals & tools, such as Tableau or Power BI
- Experience building dashboards that enable business users to answer their own questions
- The ability to communicate complex results in a way that is easy for a variety of stakeholders to understand
- Experience running analysis to answer business questions by data mining, quantitative and statistical analysis with large volume customer data and/or web/app behavioural data
- Proficient coding skills in SQL (Python advantageous but not essential)
- Initiative & curiosity - something doesn’t look right in the numbers? Why is that?
- Good commercial acumen and understanding of how to link business objectives to measurable KPIs and project briefs
What the job involves
- Enable the business to make decisions based on data driven insights by collating and analysing information from multiple sources and providing a logical and coherent story
- Build dashboards and maintain reports with metrics to help the business understand and optimise the programme, marketing activity and product development through a member-centric lens
- Work with the team to deliver analytical projects to understand loyalty, value, lifecycle, cross-group and omnichannel engagement
- Carry out ad hoc analysis and communicate findings in a concise and timely manner
Application process
- Closing date: 15 July 2024
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
Virgin, a globally recognised and respected brand, was founded on the principle of changing business for good. The Virgin Group spans 40+ companies in sectors such as travel, health, music, telecommunications, and finance.
At the heart of the Virgin empire is Virgin Management, playing a pivotal role in nurturing and developing valuable Virgin businesses worldwide. This central hub collaborates with each Virgin company and its global teams, fostering a shared culture and purpose that unites the Virgin family.
Committed to fostering entrepreneurship, Virgin established the not-for-profit Virgin Start Up to support founders in starting, funding, and scaling businesses. Simultaneously, Virgin Unite, a non-profit foundation, assembles entrepreneurs, philanthropists, and leaders to tackle the world's toughest challenges.
Adding another dimension to its multifaceted approach is Virgin Red, the brand's rewards club designed around enhancing the lives of its members. Functioning as a universal currency, Virgin Points earned through Virgin Red can be spent across the entire Virgin Family and beyond. This rewards club, true to Virgin's style, prioritises people, ensuring that members can indulge in everyday treats or save for extraordinary adventures, further solidifying Virgin's commitment to creating positive change across various sectors.
Insights
Some candidates hear
back within 2 weeks
59% female employees
Company
Company benefits
- Flexible working: What hours are you at your best? Do you thrive in the office or at home? Whatever floats your boat, we say you do you.
- Unlimited leave: Yup, you read that right. You have a life outside of work to enjoy and we know it. Feel free to put your wellbeing first and take the time you need.
- Health benefits: We offer full health benefits for you and your family, including private health insurance, top-tier dental care, 360 degree health assessments, access to a 24/7 digital GP, cycle to work schemes, fertility support and more.
Company values
- Be Human: We’re inclusive, we value diversity and are free to be our real selves at work. We trust and feel trusted. We’re kind to each other. We have fun. We’re unstoppable when we work together.
- Be Brave: We speak up for what’s right. Our passion to Change Business for Good means we take chances and embrace change to create a positive impact in the world. We’re curious, open-minded and fearless.
- Be Visionary: We dream big and innovate to stay ahead. We disrupt the status quo by working hard and smart to make things better. And we create positive impact through decisive action.
Company HQ
Paddington, London
Articles
Founders
Richard Branson
(Founder)Founded Virgin in 1968 and has since expanded the business into many sectors from travel to telecommunication, health to banking, and music to leisure.
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