Customer Success Manager, Panaya
German Speaker
Change intelligence for business applications
Job no longer available
Change intelligence for business applications
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower organizations to continually deliver innovation through change across enterprise applications, bringing Agile to the world of Enterprise IT.
Role
Who you are
- At least 3 years of experience as a Customer Success or technical account manager for enterprise software or project manager preferably in a SaaS Ecosystem
- Experience in SAP ERP – Must
- Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role – Must
- Ability to handle high-pace sales processes and management of multiple customer accounts
- Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation
- Business orientation and analytical thinking
- The ability to work in a dynamic, cross-functional, team-based environment
- Ability to communicate and manage Processes with C level and procurement
- Native German – Must
- Fluent English level – Must
What the job involves
- Accountability for ongoing value delivered a successful implementation
- Accountability for renewals and expansions
- Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
- Be the Trusted advisor of the Customer, building strong and lasting relationships with stakeholders on the customer side at various levels
- Act as the voice of customers within the company
- Actively lead renewal activities
- Proactively drive projects with customers and/or internally
Otta's take
Xav Kearney
CTO of Otta
Panaya offers SaaS solutions that leverage data aggregation and machine learning to provide team switch predictive insights. These insights enable the analysis and comparison of application code changes, aiming to reduce the costs associated with the application life cycle while ensuring seamless progression.
In the intricate landscapes of SAP, Oracle, or Salesforce environments, Panaya's Change intelligence software becomes invaluable. It serves as a safeguard during developer customizations, offering insights that curtail potential downstream issues.
With its status as a market leader in ERP and CRM change intelligence, Panaya boasts an impressive client base, including Coca-Cola, Allianz, and Sony, solidifying its dominance in this niche. The recent introduction of its integration suite takes this further, fortifying Panaya's Enterprise Delivery Solution. Connecting with critical platforms like SAP Solution Manager, Jira, Salesforce, and ServiceNow, Panaya continues to enhance enterprise IT workflows, ensuring efficient and confident implementation of changes.
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2015
$20m
SERIES E
Jan 2013
$16m
SERIES D
Total funding: $59m
Company HQ
Hackensack, NJ
Articles
Founders
David Binny
(CEO)Board Member & former Chief Product Officer. Promoted to CEO in 2019. Prior to joining Panaya, they spent 14 years at NICE Systems, and co-founded and was CEO at EZslide.
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