Account Manager, InMoment
Experience improvement solution
Open for applications
Experience improvement solution
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.
Role
Who you are
- Bachelor’s Degree or have equivalent experience in a related field
- 3-5 years of experience in Account Management, Market Research, technology, SaaS and/or CX experience
- You are a champion to your clients, preparing them for success in the platform and meeting their needs by having regular meetings to review implementation and expectations
- Adaptable with change and lots of moving parts
- Able to quickly learn and adopt technology and processes
- Able to work independently, multi task and have good time management skills in a remote working environment
- You are organized, a strong communicator and proficient in project, change and client-management
What the job involves
- We are seeking a detail-oriented and proactive Account Manager with strong research expertise to manage client relationships and provide data-driven insights
- This role focuses more on client strategy, data analysis, and research to optimize service delivery rather than traditional sales
- The ideal candidate will use their analytical skills to drive client success, conduct in-depth market research, and provide actionable recommendations to improve client outcomes
- Account Managers are responsible for delivering on client post-sale experience with excellence. They are the overall leader of client engagement - from implementation to day-to-day
- Own client management and operational execution of client programs
- Implement client account strategies as defined by Account Director
- Partner with Program Architect to implement program, manage client expectations during implementation and facilitate client UAT
- Train the customer on the platform and be the single point of accountability for client adoption & usage
- Funnel technical requests to Technical Support
- Lead and coordinate cross functional support (Strategic Insights, Engineering Solutions, Global Design, Program Architect and Program Support) to solve client needs and maintain program
- Maintain day-to-day relationship with client, oversee client operational program check-ins, provide customer health indicators, and open and close tickets throughout program life
- Diligently facilitate fiscal responsibility processes
- Field customer change requests (not in SOW) to the Account Director
Application process
- Application Deadline: September 13, 2024
- Stage 1: Application Review
- Stage 2: Brief Phone Chat
- Stage 3: Hiring Manager Interview
- Stage 4: Meet the Team
- Stage 5: Offer
Our take
InMoment is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.
At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 2,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.
In a recent move to bolster its capabilities, InMoment acquired ReviewTrackers, allowing InMoment users to manage a wide array of feedback, including direct surveys, social feedback, and reviews and ratings, all on one single platform. This strategic move signifies InMovement's dedication to staying ahead in the digital world, where unstructured data from customer reviews and social conversations can shape the destiny of a business.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2014
$19.8m
SERIES C
Oct 2011
$20m
LATE VC
Total funding: $57.4m
Company benefits
- Unlimited PTO - we encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contribution
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date
- No cost life insurance, short and long-term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative, and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
Company values
- Human: Our employees believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that makes us stand out from our competition
- Bold: Our employees move forward fearlessly, speak up for what they believe in, and challenge the status quo. They are adventurous and innovative in their constant pursuit of excellence
- Invested: Our employees are invested in the success of their colleagues and clients and committed to going above and beyond to achieve their objectives. They are committed, positive, and selfless in their pursuit to leave their mark
Company HQ
South Jordan, UT
Articles
Leadership
John J. Lewis
(CEO, not founder)Previously served as the President at ACNielsen, SMS Technology, Knowledge Networks, and Nielsen. They joined InMoment in 2019 as a Chairman before becoming the CEO in 2022.
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