Staff Customer Centric Engineer, Okta
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 8 + years of industry experience working in a large scale, multi-tenant production environment
- Experience in a Customer Centric Engineering or sustaining team role
- Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud
- Action oriented with strong analytical, and problem solving skills
- Highly adaptable, fast learner, and resourceful
- Dependable, motivated, self-starter with the ability to work independently
- Experience in the Identity/IAM space is a definite plus
- Bachelor's Degree majoring in computer science or equivalent
What the job involves
- We are seeking an experienced Software Engineer who will join a new elite team in India focusing on Customer-Centric Engineering
- The Customer-Centric Engineering (CCE) Team consists of high-performing Engineers who bring an unwavering focus on customer success within engineering
- The team ensures customer success by troubleshooting, debugging, and proposing fixes to the most complex customer issues escalated by our last tier of Technical Support by earning the trust of the internal engineering, support, and our customers
- You'll take ownership and drive cross-functional response to critical technical incidents, acting as quarterback and customer advocate within R&D and representing the Technology organization to customers and our Support organization with timely and effective communication and collaboration
- This role will also champion the development of internal troubleshooting tools for various teams
- This role requires the abilities of both Software Engineer and Tier 3 Customer Support to act as an effective interlink and understand the overall Okta infrastructure
- Ideal candidates will share our passion and great pride in customer-first culture
- Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization)
- Work closely with Dev teams to propose fixes or design changes
- Build and employ tools & automation where needed
- Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support
- Take complete ownership and follow-up on escalations
- Provide summary on status of various cases that are escalated to engineering
- Collaborate cross-functionally to solve hard technical problems
- Mentor and coach junior team members as we build out the team
- Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
- Deep dive, insist on high standards and always put customers as the highest priority
- Participate in after-hours on-call rotation for critical customer escalations
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Founders
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Diversity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
Share this job
View 69 more jobs at Okta