IT/AV & Collaboration Specialist, MongoDB
$45-88k
Developer data platform
Be an early applicant
Developer data platform
1001+ employees
Be an early applicant
$45-88k
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- 4+ years of experience in an end-user support role, including experience providing technical assistance to Executives or other VIPs
- Hands-on familiarity with MacOS & Windows troubleshooting and administration
- Ability to remain composed and provide white glove service while working with the executives and senior leadership
- Intermediate understanding of office network infrastructure
- Intermediate project management skills and documentation support experience
- A strong desire to grow technically
- Experience with integrating multiple SaaS products
- Experience with Slack administration and application support
- A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting conference room and office AV technology
- An understanding of home office video conferencing or streaming technologies
- Experience with Crestron, Bi-amp Tesira, and Dante networking
- Technical AV&C support for events, corporate meetings, and internal projects
- The desire to “automate everything,” propose solutions, and learn the technical skills necessary to do so, when applicable
- The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form
- Ability to document solutions and collaborate with the internal documentation team to increase self-service articles
- A naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-time
- Familiarity with Zendesk and Jira ticketing systems
- Ability to travel to US & Global offices, as needed
- Experience with video or audio production for live events, preferred
- Experience with Zoom\WebEx\Google Meet administration, and online collaboration tools such as Lucidsuite
- Experience with Monday.com, Fellow, and Microsoft Teams administration is a plus
What the job involves
- MongoDB is seeking the newest member of the IT Enterprise Collaboration team
- You will join an existing team that provides AV & Collaboration (AV&C) support for all of our global offices and remote employees
- This role primarily supports the US and is based out of our New York City headquarters
- Configure, deploy, and maintain end-user hardware and conference room devices, automating the process wherever possible
- Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and perform hands-on troubleshooting if necessary
- Administrate our Saas apps while working on integrations to help automate repetitive tasks
- Provide exceptional support to executives and other company VIPs
- Be a strong technical voice within the organization by providing training for colleagues and developing self service resources where possible
- Help ensure that the tools our colleagues use to collaborate not only work, but work together in an efficient manner
- Participate in on-call support rotations; be available for off-hour maintenance and upgrades
- Provide support for audio/visual systems, both day-to-day as well as support for company meetings and events
- Function as on-premises liaison for AV contractors during office builds and upgrades
- Maintain detailed documentation of work completed, using the information gathered to develop self service knowledge bases and improved user guides
- Work closely with the IT Support team and workplace team to facilitate local meetings
- Backup IT Support when needed for basic troubleshooting assistance
- In 8 months you’ll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently handle day to day AV tasks
- Within 8 months you’ll be actively developing novel solutions to inefficient processes and problems
- By 12 months you’ll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas. This could mean anything from becoming a Slack Integration Wizard to a Zoom Rooms Guru; your growth path is largely defined by your interests and desires
- Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self service resources, and workflow automations for our colleagues
- Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiences
- Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients needs and inform automation/optimization efforts
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organisations modernise their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company benefits
- Rich health insurance coverage
- Virtual & on-site fitness classes
- Health screenings & telemedicine
- Access to transgender-inclusive health insurance coverage
- Global and internal mobility opportunities
- Equity & Employee Stock Purchase Program
- Pension & retirement programs
- Income Protection
- Flexible PTO is offered to every US employee & competitive time off policies for non-US employees
- Employee Assistance Program
- Mental health counseling
- Free meditation app access
- Fertility & adoption financial assistance
- Parental counseling for new parents
- 20 weeks of fully paid gender neutral parental leave & flexible work arrangements
- 4 weeks of emergency care leave
Company values
- Think Big, Go Far
- Build Together
- Embrace the Power of Differences
- Be Intellectually Honest
- Own What You Do
- Make it Matter
Company HQ
Theater District, New York, NY
Articles
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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