Operations Program Manager, Amazon
UK Trust & Safety, Prime Video Trust & Safety
More information about location
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- Our ideal candidate will be passionate about data, have a track record of metrics implementation, simplifying processes, relationship management, and approach problems with data-driven decision making
- The candidate will regularly dive deep into manual processes to identify trends and build systemic solutions with appropriate mechanisms to ensure adequate guard rails
- Extensive years of experience supporting classification, compliance or trust & safety and using data and metrics to identify and implement improvements
- Multiple years of experience in driving end to end delivery
- Knowledge of UK content compliance classification and/or BBFC experience
- Extensive years of experience working cross-functionally
Desirable
- Experience with digital video streaming
- Knowledge of UK content compliance
- Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment
- Experience and strong interest in Operations, content compliance and accuracy
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Proven problem solving skills, and strong attention to detail
- Strong critical and analytical thinking
- Ability to solve complex and ambiguous problems
What the job involves
- We are seeking an innovative and analytical Operations Program Manager in London to join our global team and support the Prime Video Trust & Safety Operations team by designing operational processes, building mechanisms, and reducing risk across current processes
- This Operations Program Manager will launch and enhance Europe-based operational workflows by identifying focus areas and implementing improvements, liasing with our global policy and program teams, anticipate risks, manage regional escalations, and overcome technical constraints with alternate short/medium term solutions
- This role will work closely with Operations, Quality, T&S Program, Policy, Product, Legal, and leadership to build cross-functional programs and policies
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Founders
Jeff Bezos
(Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO (not founder))Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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