Customer Care Specialist, TheFork
Swedish market
3+ days a week in office
Online restaurant reservation platform
Job no longer available
Online restaurant reservation platform
501-1000 employees
Job no longer available
3+ days a week in office
501-1000 employees
Company mission
TheFork's mission is to connect restaurants and diners through their restaurant search and reservation platform, which aims to inspire and enable people to confidently discover, experience and share food.
Role
Who you are
- Based in Barcelona
- Native level of Swedish and fluent in English. Speaking more languages are always welcome!
- An open minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
What the job involves
- Answer to incoming requests via phone, email and chat
- Assist our customers if they have questions about our electronic reservation book, our website or app
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
Otta's take
Xav Kearney
CTO of Otta
Supporting the digitisation of the hospitality industry, TheFork’s platform allows users to select a restaurant according to preference criteria, consult user reviews, check real-time availability, and instantly book online. The company also works with restaurants, providing them with a software solution - TheFork Manager - which enables restaurants to optimise reservations management, streamline operations, and ultimately improve service and revenues.
A TripAdvisor company, TheFork can proudly boast its contributions to the growing global dining industry - with 60,000 partner restaurants, 30 million downloads of its app, and over 400 million total users. Celebrating its 15th anniversary in 2022, the company has cemented itself as a top player in the space, with future projects including a product for small and family-run restaurants, to support them as the industry becomes more competitive and complex.
Insights
Company
Company benefits
- Wellness / Fitness reimbursement
- Full access to the E-learning business platform
- Work from home opportunities
- Health insurance
Company values
- Speed Wins
- We Never Stop Learning
- We Believe In Transparency
- We Love Our Customers
- We're Better Together
- Act Like An Owner
Company HQ
Saint-Merri, Paris, France
Founders
Bertrand Jelensperger
(Co-Founder)Previously co-founded an online gaming company and co-built a paging system for the hospitality industry in France and Spain.
Almir Ambeskovic
(CEO, not founder)Prior to being appointed as CEO, was Vice President Sales and Marketing for TheFork, and also has directly led several countries as general manager at TheFork since 2015.
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