Customer Care Specialist, TheFork
Swedish market
3+ days a week in office
Online restaurant reservation platform
Job no longer available
Online restaurant reservation platform
501-1000 employees
Job no longer available
3+ days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- Based in Barcelona
- Native level of Swedish and fluent in English. Speaking more languages are always welcome!
- An open minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
What the job involves
- Answer to incoming requests via phone, email and chat
- Assist our customers if they have questions about our electronic reservation book, our website or app
- Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
Our take
TheFork's platform plays a significant role in the digitisation of the hospitality industry by offering users a seamless way to select restaurants based on their preferences, read user reviews, check real-time availability, and make instant online reservations.
In addition to serving customers, TheFork also partners with restaurants by providing them with TheFork Manager, a software solution designed to optimise reservation management and streamline operations, This software helps restaurants improve their service and boost revenues by making their operations more efficient and responsive to customer demands.
A TripAdvisor company, TheFork has made significant contributions ot the global dining industry, partnering with 60,000 restaurants, achieving 30M app downloads, and attracting over 400M users. Celebrating its 15th anniversary in 2022, the company has cemented itself as a top player in the space, with future projects including a product for small and family-run restaurants, to support them as the industry becomes more competitive and complex.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Articles
Founders
Almir Ambeskovic
(CEO, not founder)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at TheFork