Finance Software Support Agent, Bromcom
Cloud-managed information & finance for schools
Open for applications
Cloud-managed information & finance for schools
101-200 employees
Open for applications
101-200 employees
Company mission
To provide a single robust and cost-effective solution that removes the need for costly bolt-on products.
Role
Who you are
- Experience with existing school finance software and key processes, such as a school bursar, business manager, or finance manager
- Strong organisation skills
- Good diagnostic / problem-solving skills
- Excellent communication skills – both written and verbal
- Professional working attitude
- Good time management and priority handling
- Ability to work in a customer-facing environment
What the job involves
- The position will focus on customer support for school finance systems and progress to more proactive, 'expert' support over time
- This role reports to the Helpdesk Manager
- Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online
- Maintain a high degree of product expertise as the product evolves
- Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
- Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date
- Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product
Salary benchmarks
Our take
Bromcom has come some way since Founder Ali Guryen developed a wireless school attendance recording system in the early 1980s – then hailed as revolutionary. Nowadays, the company offers schools and multi-academy trusts (MATs) a range of cloud-based software solutions for attendance and assessment tracking, data management, finance, and budgeting.
While it would be presumptuous to label the company the leader in its field, its claim that 70% of the UK’s secondary schools use Bromcom for their cloud MIS is a serious indication of its position. Its landmark deal to supply its software to over 200 maintained schools in West Sussex is also testament to the company's scope.
The public sector – from which the majority of Bromcom’s customer base comes – has often been criticised for its slow digital transformation. However, the education sector has recently accelerated its migration to the cloud, which is good news for Bromcom which has been championing (and perhaps banking on) this move for a while.
Kirsty
Company Specialist
Insights
Company
Company HQ
Bromley, UK
Articles
Leadership
Ali Guryen
(Chairman & Managing Director)Has been involved in Computer Science, Software Engineering & Development since the early 1970s, founding Bromcom in 1986.
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