Staff Field Engineer, Kong
Americas
$150-175k
Microservice API gateway
Job no longer available
Microservice API gateway
501-1000 employees
Job no longer available
$150-175k
501-1000 employees
Company mission
To build the nervous system that will safely and reliably connect all of humankind!
Role
Who you are
- 8+ years of relevant professional services experience
- Hands-on implementation experience with API gateway and/or API integrations in customer environments
- Practical working knowledge of API’s and microservices architectures
- Proficient in Linux environments including Cloud and Development tooling
- Kubernetes proficiency/ experience
- Experience with major cloud providers such as GCP, AWS, and Azure
- Experience with application development is preferred
- Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies
- Passion and determination for technology
- Team-oriented nature with an enjoyment for collaboration
- Self-awareness and strong communication skills are a must
- Exceptional organizational and change management skills with an ability to manage competing client demands
- Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change
- Ability to travel to customer and Kong locations as needed (post-COVID)
- And any additional tasks required by manager
What the job involves
- We are looking for a Staff Field Engineer to join the growing Professional Services team at Kong
- As a Staff Field Engineer, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products
- You'll serve as a technical advisor to many of our enterprise customers, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success
- The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers
- In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day
- Apart from driving the successful delivery of customer-facing engagements, you will also with working and collaborating closely with Kong’s different cross-functional teams (Product, Engineering, Customer Success, CRE, and others)
- Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age
- Helping customer(s) across their entire full API lifecycle journey
- Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams
- You will be responsible for building solutions, addressing technical challenges, and providing hands-on technical implementation assistance across the Kong technology suite of products
- Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment
- Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey
- Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions
- Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-quality
- Writing or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences
- Producing tooling, informational documents/ white papers, and other marketing content
- Above all, you’ll be acting as a stellar teammate for the rest of Kong
Otta's take
Sam Franklin
CEO of Otta
Kong provides a cutting-edge API and service lifecycle management platform tailored for modern architectures, such as microservices, containers, cloud, and serverless environments. With a focus on flexibility, scalability, speed, and performance, Kong allows developers and Global 5000 enterprises to securely connect and orchestrate microservice APIs for today's sophisticated applications.
The core products offered by Kong include Kong, an open-source API and Microservices management solution Galileo, a platform for API analytics and debugging; Gelato, a platform for creating developed portals for PIs and Microservices; and API Marketplace, a hub for discovering and publishing cloud APIs. Additionally, the recent introduction of a new collection of AI plug-ins in Kong Gateway 3.6 enhances the platform's capabilities further, reinforcing its commitment to innovation and advancement.
In pursuit of growth, the company is prioritizing expanding its marketing efforts, bolstering its customer service team, and accelerating product development. By focusing on these key areas, Kong aims to continue providing unparalleled solutions and support to its ever-expanding user base in the rapidly evolving landscape of modern application development.
Insights
Some candidates hear
back within 2 weeks
23% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$100m
SERIES D
Mar 2019
$43m
SERIES C
Total funding: $169.1m
Company benefits
- Flexible time off: Take time to take care of yourself and the things that matter most
- Stock options: We want you to share in our success. That's why stock options are offered to most Kongers
- U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
- Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
- Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
- Home office stipend: Build a home office environment tailored to support your productivity
Company values
- Global: Be inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger
- Real: Be authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments
- Unstoppable: Be relentlessly resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle
- Champions: Be customer obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact
- Explorers: Be curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way
- Own it: Be an owner. We are drivers not passengers and own the quality and outcomes of our work
Company HQ
The East Cut, San Francisco, CA
Articles
Founders
Augusto Marietti
(CEO)Previously founded Mashape API Marketplace. Before Mashape, Augusto was an SF homeless immigrant from Italy.
Janet Phillips
(Vice President of People)Previously Director at SonicWALL for 5 years and Senior Director at Symantec for 7 years.
Marco Palladino
(CTO)Previously co-founded MemboxX, an online service for storing documents and small pieces of personal data.
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