Payment Operations Specialist, Synctera
$100-130k
Canadian salary $95,000-$120,000 CAD. Plus stock options
More information about location
Banking-as-a-Service platform
Open for applications
Banking-as-a-Service platform
101-200 employees
Open for applications
$100-130k
Canadian salary $95,000-$120,000 CAD. Plus stock options
More information about location
101-200 employees
Company mission
To be the fastest and easiest way to build the future of FinTech.
Role
Who you are
- Relevant background in finance, accounting, business administration, or a related field
- Experience in payment operations, reconciliation, payment processing, or a similar role
- Strong analytical skills with the ability to analyze and interpret complex payment data
- Familiarity with payment systems, platforms, and software applications
- Knowledge of payment reconciliation processes, compliance, and risk management
- Excellent attention to detail and accuracy in data entry and record keeping
- Proficiency in using spreadsheets and SQL
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment
- Effective communication and interpersonal skills to collaborate with various stakeholders
- Problem solver. Like to see something that may not seem right and dig into the details until you see resolution
- Ability to prioritize tasks, manage time efficiently, and meet deadlines
- Flexibility to adapt to changing priorities and business needs
What the job involves
- The Payment Operations Specialist is responsible for ensuring the smooth and efficient processing of financial transactions within an organization
- This role involves managing payment reconciliation processes, analyzing payment data, identifying and resolving discrepancies, and providing support to internal teams and external stakeholders
- In this role, you'll work cross-collaboratively internally and externally to ensure accurate and timely payment processing and resolution of outstanding reconciliation discrepancies
- You know about payments, and you have an understanding of one or more payment rails
- You are agile and resilient
- You like to get into transaction data to solve discrepancies and understand the flow of funds
- Payment Reconciliation: Perform end-to-end reconciliation of payment transactions to ensure the accuracy and integrity of transaction data. Compare and match payment records from various sources, to identify discrepancies and resolve them promptly
- Process Improvement: Continuously review and enhance payment processes and procedures to streamline operations and improve efficiency
- Identify opportunities for automation, standardization, and optimization of payment workflows
- Cross-functional Collaboration: Collaborate with internal teams, such as product, eng, I&O, and Support, to ensure seamless integration of payment operations with other business processes
- Provide support and guidance to colleagues on payment-related matters
- Payment Issue Resolution: Investigate and resolve payment-related issues, including payment failures, disputes, and discrepancies whilst providing satisfactory resolutions to customers and partners
- Bank Relationship: Work in partnership with our Banks to ensure we are in balance and queries they have regarding a payment or balance is managed end to end
- Problem Solver: See a problem, help create the awareness and drive the problem to resolution
- Documentation: Document, document, document; ensure new asks are well understood and documented for smooth training and transition
Our take
Synctera is a Banking-as-a-Service platform that supplies users with the capabilities to build and launch successful FinTech apps or embedded banking products. By fast-tracking the work involved in finding a banking partner, and in discovering the right best-in-class tech, the platform frees businesses up to instead focus on their core operations.
Through the Synctera platform, businesses can build bank account and card programs, as well as incorporate services such as money movement and lending. The company also provides support and resources surrounding compliance and post-launch management, making it as simple as possible for clients to tap into the growing and fertile fintech market, and do it smartly.
The company faces extensive competition in a global market worth billions, but in helping to oil the wheels of collaboration and Fintech market access, it creates value for businesses across the board and stands well to reap the rewards. Recent funding is cited to fuel geographical expansion as well as grow its operations in Canada as it moves to add support for new credit, lending, and other banking use cases.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2024
$18.6m
SERIES A
Mar 2023
$15m
EARLY VC
Total funding: $79m
Company benefits
- Mental health resources
- Unlimited paid time off
- Generous paid new parent leave program
- Home office setup stipend
- Stock options program
- Growth potential and opportunity to have a significant impact at an early stage of our company's journey
- Working with a team of rockstars (+ a monthly happy hour with the team!)
- 100% employer paid medical, dental, and vision benefits 🇺🇸
- Employer contribution to HSA 🇺🇸
- 401(k) 🇺🇸
- 100% employer paid medical, dental, and vision benefits 🇨🇦
- Annual HCSA and generous extended health care coverage for employees and dependents 🇨🇦
- RRSP 🇨🇦
Company values
- Connect: Listen actively; reach out and offer support; share laughs and spirited energy; speak with candor and compassion
- Share: Create a safe space; bring your authentic self; be transparent; share ideas and raise concerns
- Question: Challenge norms and take risks; invite perspectives and seek to understand; fail forward, fast and learn; embrace change
- Commit: Advocate for customers; take initiative; prioritize for impact; seek clarity and keep moving
Company HQ
SoMa, San Francisco, CA
Articles
Founders
Peter Hazlehurst
(CEO)Advisor and Investor. Former Head of Uber Money. Founding Association Member of Libra Association, and previously CEO of The Perfect Sip - atop past positions at Google Payments, Postmates, and Nokia.
Dominik Weisserth
(CPO)Has previously held positions as Senior Consultant at CSC, SAP Consultant at Axon-Solutions, and Partner at Axxiome Group.
Kris Hansen
(CTO)Advisor at Portag3 Ventures. Prior to Synctera, served as CTO at KOHO Financial, Canada’s leading challenger bank. Also previously led solution architecture at RBC Financial, and was the chief architect at ATB Financial.
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