Principal Integrations Architect, Intercom
$216.3-292.6k
Plus equity
More information about location
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$216.3-292.6k
Plus equity
More information about location
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Proven experience (10+ years) in designing and implementing complex integration solutions
- In-depth knowledge of integration patterns, protocols, and technologies (e.g., REST, SOAP, JSON, XML, ETL processes)
- Experience with cloud-based integration platforms and microservices architecture
- At least 3+ years of Workato experience
- Experience designing and implementing integrations with core SaaS platforms like Salesforce, NetSuite, Zuora, Stripe, etc.
- Strong leadership and communication skills with the ability to convey complex technical concepts to non-technical stakeholders
- Ability to create comprehensive technical documentation, including solution designs, architectural diagrams, and configuration details
- Excellent problem-solving, analytical, and project management skills
- Ability to lead and work collaboratively in a team environment
- Ability to mentor and guide junior developers, administrators, and other team members, fostering a culture of learning and growth
- Understanding business processes and the ability to translate business requirements into technical solutions that drive value
- Capability to align technical solutions with long-term business goals and develop a cohesive Integration architecture roadmap
What the job involves
- As the Principal Integrations Architect, you will play a pivotal role in designing and implementing robust and scalable integration solutions connecting various systems within Intercom business systems, overseeing custom development, ensuring data integrity and security, providing technical leadership and guidance, and collaborating with cross-functional teams
- Leveraging your deep expertise in system architecture and integration technologies, you will own the integration platform and ensure seamless connectivity between various applications, systems and platforms, while also staying updated on emerging technologies and trends, and continuously improving the organization's business systems architecture to align with Intercom business objectives
- Strategic Planning: Collaborate with key stakeholders to understand business requirements and translate them into comprehensive integration strategies. Develop and maintain a roadmap for integration initiatives, ensuring alignment with overall business and IT strategies-Strategic Planning:
- Architectural Design: Design and architect end-to-end integration solutions that meet functional and non-functional requirements. Provide technical leadership in the selection of integration technologies and tools, considering factors such as scalability, security, and maintainability
- Leadership: Provide technical leadership and mentorship to development teams and stakeholders. Provide guidance on best practices in integration design, development, and testing
- Collaboration: Work closely with cross-functional teams, including application developers, data engineers, and business analysts, to ensure successful implementation of integration projects. Collaborate with external vendors and partners to integrate third-party solutions seamlessly
- Quality Assurance: Establish and enforce integration development standards, ensuring the reliability and performance of integration solutions. Conduct regular reviews and audits to identify areas for improvement and optimization
- Documentation and Training: Create and maintain comprehensive documentation for integration solutions, including design specifications, architecture diagrams, and operational guidelines. Conduct training sessions to enhance the skill set of the integration team and other relevant stakeholders
Otta's take
Theo Margolius
COO of Otta
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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