Manager of Product Management, Mastercard
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate is digitally savvy, passionate about creating the best customer experience, highly motivated, can operate in a fast-paced environment, and possesses an agile mindset
- Deep understanding of data products - data platform, BI reporting, AI/ML & SaaS ecosystem
- 6+ years of product management or new product development and experience shipping high-quality products in the payments industry. Understands and can explain the business context and the associated customer use cases
- Experience in Lean Product management and Lean management principles and practices. Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly
- Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.), CI/CD and modern DevOps based PDLC and SDLC. Technical savviness to enable TDD and BDD
- Track record of successful delivery of product features from design, development, deployment and customer integration
- Proficient at grooming user stories, features and epics, setting entrance/exit criteria and prioritizing a platform product backlog
- Data driven – ability to define measurable and SMART leading and lagging metrics for all backlog items to enable decisions and priority
- Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance
- Thrives in a highly collaborative environment involving different stakeholders and subject matter experts globally- across multiple regions. Recognize discordant views and take part in constructive dialog to resolve them
- Ability to engage with numerous stakeholders on existing product capabilities and potential co-development opportunities or dependencies
- Experience leading and managing others through both direct manager relationships and through influence
- Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
- Action oriented & hands on: Owns outcomes & deliverables
- Excellent communication skills, both written and verbal
- Creative, fun, self-motivated individual
- Bachelor’s degree
- Globally distributed teams in India, EU and US. Some travel may be required
What the job involves
- The successful candidate will partner with key stakeholders in Technology, Regional teams, Engineering, and International Marketing Capabilities to deliver on roadmaps, requirements and commercialize digital products
- This role will have responsibility for building & scaling SME products, defining product level strategies, being a communications champion internally and externally to build awareness and excitement and partner with product leaders and key internal stakeholders to deliver profitable solutions based on customer feedback, competitive intelligence, and market trends
- Coordinates internal forums to collect and identify feature-level development opportunities
- Be customer obsessed: Develop & provide the organization with a deep appreciation for customer needs, the ecosystem and the key market dynamics
- Set the vision: Lead cross-functional team(s) in adoption of lean product management practices: Define, establish, and continually refine a domain product vision & objectives, establish a product charter, and create and maintain a domain roadmap
- Define requirements: Translate product requirements into clearly defined epics, features and stories with clear & measurable outcomes, ensuring mutual understanding
- Manage strategic alignment across teams: Working with each scrum team, ensure backlogs are properly prioritized and refined according to anticipated business value & measurable outcomes
- Agile Mindset: Advocate for taking an agile approach to product development through all activities from defining an epic to writing acceptance criteria on a user story
- Lead the design and build of the product with engineering: Work closely- as one agile team- across a product domain
- Work across cross functional teams: Work with cross functional teams to plan work, understand dependencies, and minimize time to market and errors
- Oversee delivery and testing of product features (e.g., serving and enabling scrum teams)
- Manage the operation: Own the overall health and “run” of your domain. Escalate critical operational issues to Real Time Payments management teams and discuss resolutions to ensure operational stability with the concerned delivery teams
- Measure outcomes & seek continuous improvements: Evaluate & seek to improve existing practices, metrics, and roles to continually optimize. Own and deliver on post-launch reviews and customer feedback, and incorporate this information into the future launch plans
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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