Head of Operational Compliance, Sky
Broadband and telecommunications company
Open for applications
Broadband and telecommunications company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect people with the very best entertainment, sports, news, arts and local, original content.
Role
Who you are
- A passion for doing the right thing for our customers and your team
- We are looking for candidates with extensive knowledge and experience of customer-facing regulation within the communications sector in Ireland - so whether you work for a regulator or within a regulated firm, we want to hear from you!
- Proven experience in managing regulatory projects with a clear understanding of compliance requirements and implementation
- Strong knowledge of current regulations, policies, and procedures to ensure business areas are up-to-date and compliant
- Expertise in maintaining and communicating compliance status and risk identification within the business
- Ability to support regulatory engagement and manage incident recovery processes effectively
- Leadership skills to manage compliance projects, policy development, and risk assessments with actionable mitigation proposals
- Proficiency in generating and delivering compliance reporting and analysis to guide business decisions
What the job involves
- At Sky, the Operational Compliance, Customer Compliance, and Fraud Team ensures the operational implementation and assurance of rules and regulations that impact our businesses; from telecoms products to consumer and financial regulatory requirements in the UK and Ireland
- We collaborate closely with various operational teams, Legal, and other compliance units to provide assurance and deliver the best service in the country
- Lead complex regulatory projects end-to-end, ensuring clear business understanding and correct implementation of compliance requirements
- Keep business areas updated with current regulations, policies, and procedures to design and implement effective compliance measures
- Oversee procedures and controls to maintain a known compliance status, identifying and communicating risks appropriately
- Support the Legal and Regulatory Teams in engaging with regulatory bodies and managing the Customer Harm Incident Recovery Team
- Lead compliance projects, policy development, and ensure completion of compliance risk assessments with clear mitigation proposals
- Produce and communicate compliance reporting, analysis, and insights to inform business decisions
Our take
Sky formed through the merger of Sky Television and British Satellite Broadcasting in 1990, making it the UK's largest pay-TV company. After the acquisition of Sky Italia and Sky Deutschland in 2014, Sky Group was formed, transforming the UK company into Europe's leading entertainment and media group.
With the recent success of their original content, Sky doubled their investment into this space by 2024 with a brand new movie and TV studio being built. This is expected to create an additional £3 billion of production investment in UK creative sector in the first five years alone.
Sky's streaming service, Now TV, was launched in 2012 to compete with the rising tide of Netflix and, more recently, with Amazon's Prime Video. With pay-TV subscriptions dropping and the video streaming industry expected to grow by a further 20% by 2027, Sky has remained competitive by offering a range of deals, partnering with Netflix, and developing its own TV - Sky Glass, as it aims to keep up with consumer trends.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
6% employee growth in 12 months
Company
Company benefits
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Work from home opportunities
Company values
- Forward-Looking & Restless - We believe in building a better tomorrow
- Creative & Action-Orientated - We believe in new ideas and making them happen
- Customer-Led & Simplifying - We believe in making things better and simpler for our customers
- Collaborative & Inclusive - We believe we are better when we all work together
- Fair & Responsible - We believe in doing the right thing
Company HQ
Isleworth, UK
Articles
Leadership
Dana Strong
(CEO, not founder)Previously, President of Consumer Services at Comcast Cable and held various roles at Liberty Global. Became CEO of Sky in 2021.
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