Customer Success Manager, Lillio
Childcare center software
Open for applications
Childcare center software
101-200 employees
Open for applications
101-200 employees
Company mission
To empower early childhood educators with affordable tools that enable them to improve developmental outcomes for the children they work with while educating parents about the importance of their work.
Role
Who you are
- Passionate, ambitious and confident Customer Success Managers who want to challenge themselves in a fast-paced, high-growth work environment
- Ideal candidates enjoy connecting with customers and thrive in a high-performance team with high expectations
- Finally, you are looking to make an impact on the world
- Bachelor’s degree (or equivalent) from an accredited University
- 1-4 years of Customer Success/Account Management/Sales experience
- You’re someone who goes above and beyond for your customers, comfortable putting on a support hat (when needed), and have excellent communication skills (verbal and written)
- You invest in your own personal growth and development
- A compassionate and patient demeanour with confidence and assertion to get things done
- Active listening and problem solving skills
- You're eager to pick up the phone and speak directly with customers
- You have an ability to build relationships and connect with people quickly
- You're organized and able to manage a large volume of tasks independently
- Confidence to manage difficult situations and conversations
- You're tech savvy with the ability to navigate apps and software
- You're self driven with ambition to work hard in order to make an impact in the world
Desirable
- Bonus points if you have previously carried retention, upsell or sales quotas
What the job involves
- You will be responsible for nurturing your portfolio with a particular focus on proactively reducing churn
- The knowledge you gain in this role will become an asset to you and the company more broadly
- Your customer interactions will help you provide feedback to shape the future of our product and offerings
- You love helping others succeed and are motivated by supporting customers in different stages of their lifecycle and helping them use Lillio in the most advantageous way
- You'll recognize and proactively engage with customers who are at risk of churn
- Manage churn requests within your portfolio and collect feedback to prevent future churn
- Working with a social enterprise you will personally have the opportunity to improve outcomes for hundreds and thousands of children worldwide
- Work closely with our onboarding and support teams to ensure an industry leading customer experience
- You are able to turn a negative into a positive. When a customer comes to you with frustrations, it will be your responsibility to empathize with them, own the issue, craft a solution, execute the solution, and follow up to ensure the issue doesn’t resurface
- Understand the needs of your customers, understand trends, and effectively advocate for them with internal stakeholders
- Identify areas of improvements in processes to enhance efficiency and customer outcomes
Our take
Early childhood education plays a pivotal role in a child's developmental journey, yet unlike the advancements witnessed in later stages of education due to digitization, this crucial phase has seen limited progress.
Lillio, formerly HimMama offers a transformative solution for educators, enhancing classroom planning and enabling seamless sharing of progress with parents. By engaging the entire family in the learning process, Lillio's software fosters a holistic learning experience. Additionally, the software streamlines childcare center management, automating tasks and cutting costs, thus freeing up valuable time for teachers.
Aiming to bolster its revenue streams, Lillio, akin to other specialized software providers for small businesses, has ventures into payment services. While competition looms from rivals like Procare, a legacy software provider backed by private equity, and startup Brightwheel, Lillio's potential market encompasses over a million daycare operations in North America. This expansive landscape bodes well for the impressive growth prospects of all three companies.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2021
$51.8m
SERIES B
May 2020
$3.7m
EARLY VC
Total funding: $61m
Company benefits
- Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely
- Health benefits package includes medical, dental and vision
- Paid time off, including vacation, personal days, paid sick days, and paid volunteer days
- Opportunities for learning, mentorship and professional development
- Ongoing team-wide and company-wide virtual social activities and success celebrations
Company values
- Be a Good Person: We genuinely care for ourselves and others and show this in our daily interactions. We aim to foster a welcoming environment that cherishes diversity and empathy for all
- Work Hard & Win: We take every opportunity to make an impact at work, in our lives, and in our society. We embody a growth mindset and proudly celebrate growth and progress
- Own Positive Change: We proudly roll up our sleeves and do the work that needs to be done. We take pride in every interaction, and keep our eye on the prize to deliver exicting results
Company HQ
Downtown Yonge East, Toronto, ON
Articles
Leadership
Alana Frome
(CTO)More than 10 years of software development experience including as employee #2 at Evisors (now Firsthand).
Ron Spreeuwenberg
(Board Member)Over ten years of experience helping companies to improve their operations through technology. Holds a Bachelor of Applied Science in Chemical Engineering from the University of Waterloo and an MBA from Harvard Business School.
Salary benchmarks
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