Senior Director of Product Manager, Stitchfix
$292-312k
Online personal styling
Open for applications
Online personal styling
1001+ employees
Open for applications
$292-312k
1001+ employees
Company mission
To change the way people find clothes they love by combining technology with the personal touch of seasoned style experts.
Role
Who you are
- 10+ years experience using customer or e-commerce analytics to improve the customer experience and achieve business goals
- 10+ years demonstrating the ability to work across product, merchandising, marketing and engineering teams, and at least 5 years of people leadership experience
- Experience leading conversion optimization teams in a B2C or B2B environment to increase customer acquisition and retention
- Demonstrated ability to lead conversion optimization strategies access different customer cohorts
- Excellent communication and storytelling skills that you use to craft compelling narratives and presentations to bring others along to the vision
- Sound business judgment with the ability to easily communicate a business case for a new opportunity
- A strong sense of ownership, willing to roll up your sleeves and drive end to end product development for innovative customer experiences
- Ruthless prioritization in the face of competing priorities and a bias for action
- Success in delivering results in a complex, fast paced environment
What the job involves
- We're looking for a strategic Senior Director, Product Manager for our Growth and Engagement organization
- This person will lead the teams that will conceptualize, design and build innovative experiences that engage and inspire Stitch Fix clients through acquisition and onboarding
- This high-impact role is responsible for designing and developing modern, simple and fun interactive experiences utilizing new technologies, such as Generative AI
- From ideation to strategic execution, this Sr Director will play a critical leadership role in defining the future of the Stitch Fix client shopping experience with engagement, promotions, referrals, and payments
- Lead and mentor a team of Product Managers creating an environment of teamwork, trust, and mutual success
- Define the product strategy and roadmap for client acquisition and onboarding, including introducing rich video and community content to enhance our daily active experience
- Ideate, define, manage, and execute on the product strategy for client acquisition and onboarding elevating Stitchfix to be the best client support organization
- Be an evangelist for the Stitch Fix client, both internally and externally
- Navigate diverse stakeholder groups, forming and sustaining trusted relationships and acting as a key connector bringing together multiple perspectives
- Lead regular and robust product and technical product discussions with your team, across partner teams, and ensure that we’re building the right experiences that drive loyalty for our clients
- Influence leaders and teams to effect change across the technology organization
Our take
Shopping online for clothes is not always a fun experience. Finding clothes you like is only half the battle. Sizing guides and return policies seem to have been designed to be challenging to understand, and can also vary wildly from company to company.
Stitchfix sets out to change this by making online clothes shopping personalized and hassle-free. Customers take a survey on their personal tastes, and pay a one-off fee for a stylist, to receive a box of 5 personalized items. Then, they simply pay for any items they keep, or return what they don't want free of charge. The stylists fee is deducted from the first purchase and if they keep all 5 items, they receive a discount.
Stitchfix's unique blend of technology, and human touch in styling, allows the company to deliver its personalized experience at scale, with its growing data sets putting them in a great place to predict consumer trends and preferences. Unfortunately, the company has been hit hard by the current economic climate - cutting staff back in June 2022 as well as again in early 2023. Only time will tell if this once exciting brand will be able to bounce back from this bump in the road and find success again in the future.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2014
$30m
SERIES C
Oct 2013
$12m
SERIES B
Total funding: $47.6m
Company benefits
- Leadership, managing people program, career journey & other training opportunities
- Company equity for eligible roles
- Medical, dental and vision benefits
- 401(k) plan
- Unlimited vacation for qualified roles
- Competitive parental leave
- Enjoy 40% off of Fixes plus access to quarterly sample sales
- Collaborative workspaces - Open floor plan with standing desks & living room seating throughout
Company values
- Integrity
- Be an owner
- Raise the flag
- Keep equity at the center
- Innovation
- Put the client first
- Boldly create the future
- Solve at high speed
- Trust
- Win as a team
- Debate & commit
- Celebrate Stitch Fix grit
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Katrina Lake
(CEO)BA in Economics from Stanford. MBA from Harvard Business School. Previously 2 years as an Associate at The Parthenon Group and 2 years as an Associate at Leader Ventures.
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