• 2+ years of Customer Success Manager experience within the SaaS space
• Have a strong drive to understand clients’ business goals, anticipate future needs, and work relentlessly to help your clients achieve success
• Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions
• Are well-organized and detail-oriented, with a keen understanding of project management
• Adept with standard business tools and practices, and able to learn new ones quickly
• Thrive in a fast-paced work environment and are adaptable to change

Desirable

• We are looking for a Customer Success Manager passionate about providing delightful customer experiences. In this role, you'll become a champion for our $5k - $15k ARR customer segment, crafting delightful onboarding experiences that drive adoption and satisfaction.
• You'll play a key role in setting these customers up for long-term success and maximizing their value from our product
• Manage a portfolio of customers, 300-400 in the SMB segment, throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the Bonusly platform
• Ensure successful onboarding experience and product adoption
• Deliver engaging experiences, such as best practice webinars, to impact a large number of customers
• Act as a trusted advisor your clients
• Drive product adoption and ongoing usage of Bonusly by helping our customers follow best practices to get the most from Bonusly (and, help define what those best practices are!)
• Utilize scaled solutions to mitigate renewal risks and support renewal conversations
• Serve as the voice of your customers by sharing customer feedback and advocating for customer needs cross-departmentally and serve as the Voice of Bonusly with our customers to ensure mutual success in the partnership
• Keep up with HR industry trends to understand and advise our customers