Senior UX Researcher, Checkout.com

Salary not provided
Senior level
London

3+ days a week in office

Checkout.com

Payment services to power performance

Job no longer available

Checkout.com

Payment services to power performance

1001+ employees

FintechB2BEnterprisePaymentsSaaS

Job no longer available

Salary not provided
Senior level
London

3+ days a week in office

1001+ employees

FintechB2BEnterprisePaymentsSaaS

Company mission

To help businesses thrive in the digital economy.

Role

Who you are

  • You care deeply. You believe you have a civic responsibility to your fellow human being that everything is made in the pursuit of excellence. You welcome constructive feedback
  • You're not an island. You can show and tell us how you've helped the people around you get better
  • You think in systems. You can anticipate the ripple effects of small and large changes will have on the experience
  • You highly prize being accountable. You take ownership for every action, confess faults and failures, strive for better, and build trust
  • You place quality over speed, but you iterate and improve as swiftly as possible
  • You're self motivated and can work independently. Because you can work from anywhere, we trust you to take the initiative making sure everyone has everything they need
  • You love learning. You might not have experience for everything this role requires, but you're keen to grow and learn - sometimes 'wearing many hats' in a team

Desirable

  • The online payments / finance industry
  • Experience in designing WCAG compliant, accessible interfaces

What the job involves

  • As Checkout.com continues to build the next generation of online payment solutions and financial products, the role of Design within the organisation is becoming more critical with each day
  • At Checkout.com, we believe research should be the foundation of every design process!
  • You will drive large research pieces and expand our customer knowledge base
  • You will champion our user’s needs across the whole organisation, and you will be able to synthesise data from multiple sources into compelling, actionable insights
  • You will be an integral part of the Design organisation and work alongside a team of Product Designers and UX Writers to ensure that all our products, both internal and external, are removing the unnecessary complexity that exists in the industry
  • You will work on a specific product area in Checkout
  • You will help define and refine guidelines and processes that will enable the team to build a consistent and delightful journey for our customers
  • You will report to a UX Research Director and you will support all the design teams which are fully embedded in cross-functional teams
  • You will influence business strategy through research, finding opportunities to drive innovation by understanding deeply customer behaviours and distilling insights that can reduce project risk
  • You will be seen as an expert in your field with skills in qualitative and quantitative research methods
  • Work alongside a UX Research Director to identify needs and growth areas for the UX Research Team
  • Contribute and help maintain a research program that enables researchers and designers to deeply understand user needs
  • End to end responsibility for research streams on a specific product area
  • Work closely with product, design, and business partners to identify and prioritize research project opportunities based on need and impact
  • Use quantitative and qualitative research methodologies that help the business to deeply understand user behaviours and attitudes
  • Generate insights that both fuel ideation and evaluate the user experience
  • Help define a research roadmap for a specific product and prioritise research plans through a fast-paced environment
  • Evangelise UX research and be a champion for the user, while being able to clearly explain research findings and make thoughtful recommendations to executives and senior management
  • Contribute to a long-term vision and strategy for the UX research team
  • Work alongside a UX Research Director to identify needs and growth areas for the UX Research Team
  • Contribute and help maintain a research program that enables researchers and designers to deeply understand user needs
  • End to end responsibility for research streams on a specific product area
  • Work closely with product, design, and business partners to identify and prioritize research project opportunities based on need and impact
  • Use quantitative and qualitative research methodologies that help the business to deeply understand user behaviours and attitudes
  • Generate insights that both fuel ideation and evaluate the user experience
  • Help define a research roadmap for a specific product and prioritise research plans through a fast-paced environment
  • Evangelise UX research and be a champion for the user, while being able to clearly explain research findings and make thoughtful recommendations to executives and senior management
  • Contribute to a long-term vision and strategy for the UX research team
  • If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values

Salary benchmarks

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Insights

Rocket List 2021
Top investors

37% female employees

-9% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

Jan 2022

$1bn

SERIES D

Jan 2021

$450m

SERIES C

Total funding: $1.8bn

Our take

The payments industry has exploded in the last decade as eCommerce continues to grow as the use of cash falls. Checkout.com is building the go-to platform for all things related to payments, such as accepting transactions, processing them and detecting fraud. Its secured a steady stream of funding from top investors like Tiger Global Management, and is the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Wise, Sony Electronics, and Klarna.

It focuses on large merchants and try to make its product as customisable as possible, so that companies integrate Checkout.com as an infrastructure partner in their product. This increases the stickiness of the product and creates many opportunities for the company to generate revenue.

Checkout.com has high quality proprietary technology (its platform has been designed from the outset so it can easily deliver incremental services as it expands its offering) and claim to offer the most comprehensive cross-border payment solution for digital commerce.

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Kirsty

Company Specialist at Welcome to the Jungle