Principal Technical Program Manager, Amazon
Enterprise Engineering Availability
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- This role is a perfect fit for an experienced technologist who is passionate about availability (alerting, metrics, monitoring, observability), incident management and machine learning
- You thrive in a fast-paced, startup-like environment, are comfortable with full-stack applications, communicate effectively to all types of stakeholders (tech, non-tech), enjoy learning new technology and lead through others to ship complex software at scale in fast iterations
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience in hands-on work managing complex technology projects
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Experience building and maintaining large-scale, high-availability distributed systems
- Excellent oral and written communication skills with both technical and non-technical stakeholders
- Experience using data to make priority decisions and taking those initiatives from scoping through production launch into daily operation
- Ability to identify and solve ambiguous problems in short timeframes by using experiments and research spikes with limited oversight/direction
- Experience influencing engineering team members on best practices (full SDLC inclusive of coding standards, code reviews, source control management, build processes, testing, and operations)
- Understanding of CI/CD, test automation and robust system health monitoring (metrics, monitors, alarms)
- Experience developing software in quick iterations (Agile, Kanban, Scrum, etc)
- Bachelor's degree in Computer Science, a related technical field OR equivalent training and industry experience
Desirable
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience with incident management
- Experience with telemetry and observability systems
- Experience, preferably in building large-scale end-to-end distributed systems
- Production experience with AWS services & tools (IAAS, PAAS, APIs, tools)
- Experience with anomaly detection, time-series data and storage, data streaming
- Experience with Site Reliability Engineering (SRE) concepts, practices
- Experience with statistical analysis and machine learning
What the job involves
- A Principal Technical Program Manager on the EEA team will create multi-year programs which drive engineering best practices (testing, deployments, resilience, incident management) across multiple orgs resulting in a best-in-class IT experience which boosts employee productivity
- Your programs will improve the performance of software teams and bolster the resilience of the software built by those teams
- You will create a closed loop between incident response and incident prevention by analysis of top root causes for problems and then designing programs to eradicate those classes of problems going forward
- Your analyses will identify opportunities for continual reduction of MTTR by improving automatic detection, diagnosis and mitigation recommendations
- You will drive efforts to improve system telemetry and observability which will result in better prediction, detection and triage of customer-impacting outages
- Deliver high-impact, high-visibility projects that improve the productivity of millions of Amazonians around the world
- Invent processes, tools, and technology to force multiply the effect of your contributions across many organizations
- Be responsible for owning, scoping, leading and delivering projects and experiments end-to-end, leveraging statistical evaluation, pattern recognition, and machine learning
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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