Phone Support Specialist, Kraken
Temporary Contract
Cryptocurrency exchange
Open for applications
Cryptocurrency exchange
501-1000 employees
Open for applications
501-1000 employees
Company mission
To accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.
Role
Who you are
- By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support
- This role requires proficiency in English and either French or Spanish
- You must be willing to work evenings and weekends
- Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
- Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
- Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time
- Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading
- Client Support Experience: Minimum of 1 year of experience in phone support to clients
- Effective Communication: Excellent communication skills
- Adaptability: Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients
What the job involves
- The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find
- On the Phone Support team, we are looking for quality and results driven candidates that can provide end-to-end support on a variety of our clients’ requests
- This is a temporary 6-month contract
- Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world
- Client Interaction: Answering phone calls and always providing amicable interactions, focusing on quick resolutions for client issues
- Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
- Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives
- Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment
- Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead
- Wellness: Take care of your health through the various benefits available via our dedicated team
- Equipment will be provided
Application process
- Pre-screen assessment on crypto and client support (to be completed in 72 hours)
- Video call with our Talent Acquisition team (30 minutes)
- Interview with the Client Engagement team (60 minutes)
- Final interview with Client Engagement team managers/directors (60 minutes)
Our take
Kraken is the world’s largest global bitcoin exchange in euro volume and liquidity. Kraken’s clients also trade USD, CAD, ETH, XRP, LTC and other digital currencies, on a platform consistently rated the best and most secure bitcoin exchange by independent news media.
Kraken was the first bitcoin exchange to have its market data displayed on the Bloomberg Terminal, the first to pass a cryptographically verifiable proof-of-reserves audit, and one of the first exchanges to offer leveraged bitcoin margin trading.
Kraken are one of the top 3 bitcoin exchanges by volume, behind Coinbase and bit-x with an 18% market share. While this is a competitive space to operate in - the volume of crypto being exchanged every day is very high, so there's space for multiple winners.
Kraken have made a number of acquisitions and have strengthened its world-leading position with the launch of new products, features and apps and a 24/7 multi-lingual support line. The company will continue to provide clients with easier and more versatile ways to participate in the crypto ecosystem.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
13% female employees
22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2019
$100m
SERIES C
Mar 2014
$5m
SERIES A
Total funding: $111.5m
Company benefits
- Work where you want: 90% of Krakenites work remotely, we believe people do their best work wherever they're happiest
- Flexibility and Autonomy: We are highly results-focused vs. time-focused. We want you to work when and how you need to keep you at your most proactive
- We value diversity: Our Team is spread across 60 countries. By joining Kraken you'll be part of a truly multicultural organization that values diversity and inclusion
- A new approach to salary: Kraken prides itself on being at the forefront of crypto innovation, and that means the majority of our workforce has the option to be paid in bitcoin
- Equity Options: Kraken owes its success and growth to its people. That's why we offer nearly all our Krakenites a stake in the company
Company values
- Crypto Conviction
- Assume Best Intent
- Innovative
- Collaborative
- Client Obsessed
- Productively Paranoid
- Globally Inclusive
- Humble
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Jesse Powell
(Chairman of the Board)Previously co-founded Verge Gallery & Studio Project, Lewt and Internet Ventures & Holdings
Share this job
View 54 more jobs at Kraken