Commercial Customer Success Manager, Silverfort
More information about location
Unified identity protection
Be an early applicant
Unified identity protection
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To provide industry leading unified identity protection solutions for hybrid and multicloud environments.
Role
Who you are
- 2+ years of relevant experience in Post Sales / Customer Success / Professional Services/ Technical Account Management
- Knowledge in Infrastructure/Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
- Motivated team player and relationship builder, incredible interpersonal skills, able to navigate challenging conversations if necessary
- Exceptional multitasking and organization skills. Very comfortable prioritizing and managing between multiple projects/customer situations simultaneously
- Knowledge in Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
- Willingness to travel up to 20% of the time
What the job involves
- As a Commercial Customer Success Manager, you will help retain and grow Silverfort’s customer relationships in our commercial accounts
- You will collaborate with the cross functional teams to understand and implement Silverfort to achieve customer use cases and ensure they receive business value from the Silverfort platform
- Build ongoing relationships with new customers as the main point of contact in the company
- Installation of software images in VMWare, Azure, AWS
- Configuration of software images per networking and Active Directory requirements
- Lead the full lifecycle of the customer – ensuring successful deployments, training, and retention/expansion
- Represent our customer’s needs internally (product feedback, feature requests, etc.)
- Advocate for your customers by navigating complex issues alongside the Engineering, Product, and Sales teams
- Understand the customer’s organization, business priorities, and desired outcomes and leverage Silverfort to achieve these use cases while driving maximum value from their investment
- Using your understanding of identity-related platforms, tools, and risks to prioritize and drive the adoption of Silverfort to address the organization’s needs
- Become an expert on Silverfort to guide customers on adoption and sufficiency with Silverfort
Our take
Cyber attacks are shifting their focus to identity, exploiting the complex web of interactions between humans, machines, clouds, and applications. Traditional security tools struggle to keep pace, leaving gaps in authentication and vulnerable entry points for hackers.
Silverfort takes a holistic approach to identity security. Instead of replacing existing platforms, it sits above them, providing a "second opinion" on every authentication. The company's agentless technology monitors all interactions across the organisation, including legacy apps and endpoints, detecting and preventing threats in real-time. This all-encompassing view allows Silverfort to identify suspicious activity and intervene before breaches occur.
With impressive revenue growth and customer acquisitions, Silverfort has recently closed a successful funding round, valuing the company at around $1 billion. As cloud and hybrid environments become the norm, Silverfort's approach positions the company as a frontrunner in securing the complex identities shaping the future of work.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jan 2024
$116m
SERIES D
Apr 2022
$65m
SERIES C
Total funding: $222.5m
Company benefits
- Silverfort Care & Wellness: Employees’ wellbeing matters, which is why we reimburse up to $100 USD monthly for personal care and wellness
- Stock Options Plan: All permanent employees receive stock options since they are fundamental to our success
- Hybrid Work Model: Work-life balance is an essential part of self-fulfillment – enjoy flexibility with our hybrid work model
- Dog Friendly Office: We love our four-legged friends and welcome them into our Tel Aviv HQ
- Sponsored Fitness Activities: We keep our teams healthy with marathon running and weekly yoga classes at the office
- Personal Development Sessions: Learn new skills and tools with our quarterly workshops and personalized development programs
- Quarterly Recharge Days: In addition to your annual leave, we have quarterly recharge days so our entire team can enjoy a long weekend
- Paid Sick Days: Stay healthy with paid sick days, from your first day in the company
- Internal Mobility Opportunities: In our company, we encourage employee development and career growth
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Articles
Leadership
Hed Kovetz
(CEO)Launched Silverfort in 2016 and served as the VP of Product until 2017 when they became the CEO. Prior to this they worked as a Cyber Security Product Manager at Verint.
Yaron Kassner
(CTO)Previously a Data Science Consultant at Cisco. They also gained experience at Microsoft as a Software Development Engineer Intern.
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