Senior Backend Engineer, Parloa
Product Suite
Conversational AI platform
Job no longer available
Conversational AI platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Proficiency in backend engineering that you have mastered during your 5+ years of work experience
- Experience in designing, building, documenting and distributing robust and developer-friendly platform solutions end to end. You grasp the complexities of developing shared and foundational services that cater to the diverse needs of our customers and internal teams
- Leadership experience, with the ability to act as a technical mentor and role model for other engineers. Ideally, proficiency in leading pair and mob programming sessions as well as expertise in setting up and running technical brainstorming and solution design sessions
- Passion for writing clean and modular code that is easy to maintain, update, test and scale
- Solid work experience with OOP-Typescript, NodeJS, MongoDB, and Docker
- Eagerness to take ownership of a task from inception to completion without losing focus of the business context
What the job involves
- As a Senior Backend Engineer (f/m/d) in our Product Suite Team, you will be designing and building scalable foundational services that power our products
- As a member of the Product Suite Team, your goal is to minimize the cognitive load on our product engineering teams, enabling them to focus on delivering unique value to our customers
- You will collaborate closely with cross-functional teams to identify their needs, ensuring that the services you develop align with Parloa’s broader goals
- Design and develop efficient backend solutions based on Node.js/Typescript running containerized as highly scalable applications in Kubernetes clusters
- Evaluate new technologies and their integration into our current codebase in the form of research sprints
- Work hand-by-hand with the other teams to create a coherent product platform
- Mentor and provide technical guidance to other engineers, promoting a culture of continuous learning and professional development
- Share your technical knowledge with your peers, so the whole team can benefit from each other’s experiences
- Actively exchange code review feedbacks with other software engineers, considering both style and implementation
Application process
- Recruiter video call
- Team Lead Interview
- Challenge Task
- Expert interview(s)
- Meeting the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$68m
SERIES B
Mar 2023
$22.1m
SERIES A
Total funding: $94.5m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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