Customer Solutions Engineer, Fastly

$104.8-148k

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs

AWS
GCP
Python
Linux
Go
Node.js
Ruby
Azure
Perl
JSON
Senior and Expert level
Denver
New York
San Francisco Bay Area
Remote from US
Fastly

Edge cloud platform

Be an early applicant

Fastly

Edge cloud platform

1001+ employees

B2BSecurityEnterpriseCyber SecurityCloud Computing

Be an early applicant

$104.8-148k

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs

AWS
GCP
Python
Linux
Go
Node.js
Ruby
Azure
Perl
JSON
Senior and Expert level
Denver
New York
San Francisco Bay Area
Remote from US

1001+ employees

B2BSecurityEnterpriseCyber SecurityCloud Computing

Company mission

To build a better internet — a safe place where good can thrive.

Role

Who you are

  • 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
  • This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
  • Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
  • Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
  • Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
  • Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
  • Empathy and understanding of the customer
  • Possess a comfort level with presenting and leading customer presentations and training
  • Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
  • Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact
  • Capable and willing to travel for customer meetings as necessary
  • While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs

Desirable

  • Experience with Varnish, Varnish Configuration Language
  • Streaming video/audio technologies or experience in e-commerce technologies/solutions
  • Experience in the CDN or cloud computing industries

What the job involves

  • Customer Solutions Engineer
  • Our customers are interested in optimizing their product delivery, global footprint, and user experience using the Fastly platform
  • You will be on the front lines of this adoption
  • Internally we title this role as a Fastly Cloud Engineer (CE) within the Fastly Revenue Organization
  • As a trusted customer advocate, the CE will help organizations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workload to Fastly, all while linking technology with measurable business value
  • You should be able to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical)
  • With your technical expertise, you should act as a problem solver, identifying challenges and advocating solutions
  • At Fastly, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information
  • As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
  • Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
  • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
  • Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack
  • Look for opportunities to introduce new Fastly products that compliment the customer’s needs
  • Partner internally to create customer strategies and assist in support requests or problems for assigned customers
  • Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
  • Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

Application process

  • Anticipated Posting Close Date*: 7/21/25
  • *Job posting may close early due to the volume of applicants

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Insights

Top investors

9% employee growth in 12 months

Company

Company benefits

  • Competitive PTO Policies
  • Remote or Hybrid Work
  • Generous time off for parental leave
  • Full medical, dental, and vision coverage
  • Short- and long-term disability insurance
  • Mental health resources
  • 401(k)/retirement plans
  • Employee stock purchasing plans (ESPP)
  • Reimbursements for learning and development programs

Funding (last 2 of 7 rounds)

Jan 2019

$40m

SERIES F

Jul 2018

$40m

SERIES F

Total funding: $259m

Our take

Internet users around the world have come to expect personalized, real-time digital experiences, but delivering these quickly and securely, while maintaining quality, can be a difficult task for businesses.

Fastly enables the companies to deliver fast, secure, and scalable online experiences. Its edge cloud platform moves data and applications closer to end-users — improving the user experience, putting the power back in developers’ hands, and enabling clients to focus on growing their businesses.

The company has helped several high-profile businesses, including Reddit, Pinterest, Stripe, Epic Games, and more. Its offering is well-regarded in the space, demonstrated by it being named a 2022 Gartner® Peer Insights™ Customers’ Choice for Global CDN, as well as a Leader in The Forrester Wave™: Edge Development Platforms, Q4 2023 report.

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Steph

Company Specialist at Welcome to the Jungle