Product Manager, Chime
Disputes
$125.6-195.4k
+ Bonus and equity
2+ days a week in office
Mobile banking for the everyday person
Open for applications
Mobile banking for the everyday person
1001+ employees
Open for applications
$125.6-195.4k
+ Bonus and equity
2+ days a week in office
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- 4+ years of product management experience; specifically with a focus on dispute resolution in banking, fintech, or payments industry
- Experience designing dispute-related features and solutions with a focus on improving customer experience and reducing friction during resolution
- Strong track record of working with engineering, risk, compliance, and customer service teams to deliver dispute solutions that balance customer satisfaction and regulatory compliance
- Proven experience in managing banking disputes, including chargebacks, unauthorized transactions, and fraud-related issues
- Experience with fraud detection methods and tools, particularly in relation to dispute management and minimizing loss for customers
- Understanding of credit card and debit card dispute processes, including chargeback rights, timelines, and recovery processes within Visa and MasterCard networks
What the job involves
- We’re looking for a Product Manager with a strong focus on Disputes to join our Trust & Safety team
- In this role, you will lead the development and execution of product strategies that enhance our dispute resolution processes, ensuring compliance with financial regulations while delivering a seamless and satisfying experience for our members
- Your expertise will be key in shaping how we manage banking disputes, chargebacks, and fraud-related concerns, and you will play a vital role in driving innovation in dispute management
- Drive Dispute Management Strategy: Own the creation and execution of strategies focused on improving the entire lifecycle of banking disputes, including chargebacks, fraud investigations, and customer complaints
- Enhance Member Experience: Develop processes and tools that simplify and expedite dispute resolution for customers, reducing friction and ensuring a seamless user experience
- Ensure Compliance: Partner with legal and compliance teams to ensure all dispute-related processes meet regulatory requirements (e.g., Reg E, Reg Z, NACHA rules)
- Cross-functional Collaboration: Work closely with operations, compliance, engineering, and customer service teams to implement scalable solutions for dispute handling
- Data-Driven Decisions: Use data analytics to identify trends in disputes, drive improvements in dispute outcomes, and proactively reduce dispute volumes
- Risk Mitigation: Develop strategies to detect and mitigate fraud, while protecting customers and ensuring fairness in resolution processes
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company values
- Be member-obsessed: We are guided by a deep understanding of our members' needs and a devotion to meeting those needs at every step. We practice empoathy in everything we do
- Be human: We keep it real. We build trust and connection with our members by making them laugh, feel understood, and get inspired
- Bew bold: We dream big. We set audacious goals, tackle the hard stuff, and do things that no bank has done before. We see a broken industry and believe in our ability to change it forever
- Simplify: We start with the simplest solution and only add to it if necessary. We are famously practical and focused. Our motto is "Do Less. Faster. More often."
- Make it happen: We measure the impact of our work and push hard to hit our goals. We find ways around roadblocks. We hold each other accountable to a high bar for performance
- Respect the rules: We take seriously our obligations to regulators, partners, and the public. We move fast and push for changes without cutting corners. We risk failure if we ever break the regs
- Team up: We know great work isn't done alone. We organize into teams that leverage the different strengths we each bring. We are stronger when we have each other's backs
- Chime in: As owners, we have an obligation to speak up. We share our ideas, ask hard questions, and give candid feedback. When others chime in, we value what they have to say
Company HQ
Nob Hill, San Francisco, CA
Articles
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
Salary benchmarks
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Diversity, Equity & Inclusion at Chime
Erica Johnson (Head of Diversity, Equity, and Belonging)
- Https://medium.com/life-at-chime/its-a-chimed-life-meet-erica-johnson-our-new-head-of-diversity-equity-and-belonging-6f911b837678
- Https://medium.com/life-at-chime/the-value-of-buy-in-from-leadership-how-our-crg-exec-sponsors-make-chime-and-our-crgs-a-f2996aa4c41a
- Https://medium.com/life-at-chime/scaling-crgs-how-diversichime-helps-grow-our-crgs-with-intentionality-and-intersectionality-28af791a5148
- Https://medium.com/life-at-chime/the-cost-of-being-yourself-a4265f3e5a6e
- Https://medium.com/life-at-chime/chimehers-chimes-in-the-role-of-female-role-models-696702e81daa
- Https://medium.com/life-at-chime/chimers-chime-in-the-importance-of-being-out-at-work-883870d5d3c
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