Desktop Support Specialist, Global Relay

• A post-secondary degree or diploma in Information Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience
• 3-5 years’ experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment
• Experience and knowledge of additional operating systems and associated hardware including Microsoft Windows 10, Apple products, iOS, OSx, and Android
• Demonstrated knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment including Ubuntu and MAC AD integration
• Enhanced knowledge and working experience with end-user applications including: AntiVirus, SalesForce, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project
• Working knowledge of VMware virtualization, both client and server
• Desirable experience with scripting (PowerShell) and zero-touch desktop deployments
• Desirable knowledge and experience with Desktop Support Management tools such as GPO, SCCM, and/or SCOM
• Full understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers, wireless access points and other wireless devices
• Demonstrated ability to learn quickly and work both collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
• Ability to prioritize assigned workload and respond quickly to critical issues
• Comfortable working under pressure in a fast-paced setting
• Excellent interpersonal and communication skills in both verbal and written English
• Highly resourceful with good problem-solving abilities and an enthusiastic commitment to continual learning including CI/CD

• Timely and high quality delivery of corporate services and assets such as the provisioning and setup of employee hardware (desktop, laptop, mobile device, workstation, and workspace), Microsoft Office, Microsoft Exchange, Microsoft Active Directory and overall management of corporate assets
• Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for both local and remote users
• Investigation, diagnoses, troubleshooting, administration and final resolution of all assigned work relating to supported: operating systems, desktop applications, hardware, and peripherals including but not limited to Windows (7, 8, 10), Microsoft Office Suite, Anti-Virus, Adobe, Sales Force, AirWatch, Boxer, iOS, Ubuntu, VirtualBox, Corporate Mobile Devices, Tablets
• Timely resolution of desktop workstation network related issues
• Create and maintain a well-organized inventory list and storage area of all equipment and parts
• Perform any necessary upgrades on systems to ensure their longevity
• Assist in maintaining internal systems including IP telephone system and telephone peripherals
• Tickets and ticketing system including: creation, administration, action, and closure of assigned work request tickets
• Active Directory support as needed in support of resolution of end-user desktop or operating system related issues
• Updating and enhancing internal procedures and ensuring that all documentation, runbooks, knowledge base (kb) articles, project plans, business cases, and Method of Procedures (MoPs) are up to date
• Ability to contribute to team strategy discussions

• Work from home opportunities
• Extended medical insurance
• Regular bonuses

Effective messaging within companies is vital, but managing communication and archiving isn’t easy. Global Relay solves this problem by providing compliant, cloud-based messaging systems for some of the world’s biggest companies.