Technical Account Manager, Writer
1-3 days a week in office
AI writing assistant
Open for applications
AI writing assistant
201-500 employees
Open for applications
1-3 days a week in office
201-500 employees
Company mission
To bring generative AI to the enterprise.
Role
Who you are
- 5+ years of technical roles in SaaS including 3+ years of experience in solutions architect or technical account management role
- Experience managing a customer book of business
- Have worked with Fortune 500 customers for a high growth, B2B SaaS company
- Experience with generative AI and prompt engineering is a huge plus
- Experience working with APIs
- Nice-to-have: Python chops
- An excellent communicator and collaborator, able to take complex technical concepts and translate to practical business language for non-technical audiences
- Highly versatile, can lead a discovery session with multiple stakeholders up to a CIO level, uncovering use cases and business pain, while also being able to have the technical acumen to address complex technical hurdles
- Business outcome oriented: a laser focus on delivering solutions that create meaningful business results
- Tenured problem solver, able to identify the root cause of issues and work collaboratively to resolve
- An excellent collaborator, with experience working alongside account teams to drive towards custom results in a coordinated and unified manner
What the job involves
- As a Technical Account Manager, your objective will be to partner with your customers to support them in uncovering, and then creating solutions to serve their business needs, including creating custom templates and working through our APIs. Success will mean a meaningful increase in the number of customers actively leveraging these solutions in high impact ways
- You will work alongside your account partners, including a CSM and Implementation Manager, as the technical resource on account to support the adoption and realization of value for our largest customers
- Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you
- You'll be reporting to our VP of Customer Success
- Support Customer Success and Account Management team and work with an assigned group of customers to scope use-cases that need to be supported by a customized solution, validate the technical feasibility, and then own the implementation
- Scope the customer’s business and technical needs, including quantifying the existing problems, understanding their tools, workflows, data structure, and integration points to deliver incredible content
- Own the creation of custom templates, deployment of our Knowledge Graph capabilities and act as the technical resource for customers to leverage our APIs
- Communicate limitations and propose solutions, including their scope, resource needs, and projected timelines
- Develop and maintain a deep understanding of the Writer solutions, the broader AI and LLM landscape, as well as our customer’s ecosystem so you can offer prescriptive solution recommendations
- Work closely with Engineering to QA the outputs from the implementation, calibrate, and iterate until we have an optimal output
- Develop new processes, systems and workflows to reduce time to value for our customers
- Ensure we have collateral, documentation and processes to support our customers in their technical integration needs
- Communicate the voice of the customer back to our Product and Engineering teams so we can make, relevant enhancements to our product
Our take
AI-assisted writing tools have taken off over recent years. With the likes of high-exposure company Grammarly accelerating adoption of such tools, a flurry of startups have appeared to offer their own takes. Writer’s angle is to leverage AI as a means of standardizing and scaling both content and communications for business teams. The tool offers autofilling and inline suggestions that keep content aligned with pre-determined company language and style guides.
This branded fine-tuning function distinguishes it from full copy-generation competitors, as well as from Grammarly itself, which is a more generalist copyediting tool. It subsequently caters to major enterprise clients looking to maintain standards across multiple and sprawling teams, and the company has managed to net major clients like Deloitte, Twitter, UiPath, and Accenture.
While AI-related buzz remains solidly around generative AIs like ChatGPT and Bard, Writer's narrow target market - in which it has already found success - supplies plenty of scope to grow, as AI copyediting tools look set to rapidly become content industry standard. With continued new launches and updates to its offerings as well as an impressive $100 million Series B awarded in 2023, the company is well-placed to seek further success into the future.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2023
$100m
SERIES B
Nov 2021
$21m
SERIES A
Total funding: $126m
Company benefits
- Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA
- Flexible location and schedule options
- Competitive parental leave policy
- Company stock options
- 401k plan with employer contributions
- Learning and development stipend
- Generous PTO
- Distributed from Day 1: Our processes and operating cadence are built around a distributed culture
- SF office space: If you prefer working from an office, we have a beautiful sunny one in Union Square, the heart of San Francisco
Company values
- Connect: Writer’s success depends on the strength of our relationships. We strive to understand and respect each other on a human level.
- Challenge: We don’t shy away from conflicting points of view. The more diverse the perspectives, the better. Each and every Writer contributor is encouraged to question, challenge, and propose ideas across the business.
- Own: Regardless of role, we’re all owners. We strive to create an impactful, enduring company by building processes and owning outcomes.
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
May Habib
(CEO)Harvard economics graduate, who was previously VP of sovereign wealth fund Mubadala Development Company, and a global shaper at the World Economic Forum. Also co-founded Qordoba.
Waseem Alshikh
(CTO)Previously co-founded CloudAppers, then served as CTO at iMENA. Subsequently co-founded AI content editor Qordoba.
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