Product Support Engineer, Telnyx
EMEA
Cloud-based digital communication platform vprovider
Job no longer available
Cloud-based digital communication platform vprovider
201-500 employees
Job no longer available
201-500 employees
Company mission
To make universal communications possible for businesses through its cloud-based VoIP services.
Role
Who you are
- Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls
- Strong customer-focus, interpersonal and communication skills
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions
- Continually looking to solve problems
- Understand issues and requirements well in order to provide solutions
- Outgoing and socially interactive
- A self starter looking to assist at any moment and to take the initiative
- Balancing daily workload and multi-tasker who can effectively prioritize work
Desirable
- Experience in a product support/application role
- Voice over IP experience with the SIP signalling protocol or other related telephony protocols
- An understanding of general web technologies such as API/SDK's
- Confidence with technology and the Internet
- A natural curiosity and experience in applying technology to resolve customer issues
What the job involves
- As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology
- You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases
- Monitor operational pager alerts in an efficient and timely manner
- Improve customer self service through better processes and documentation
- Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service
- Liaise with your technical peers for resolution of escalated cases
- Working hours: Monday - Friday 9am-6pm UTC
Otta's take
Sam Franklin
CEO of Otta
The telecommunications landscape is changing rapidly, as more companies migrate from traditional telephone communication to digital conferencing platforms and instant messaging. However, existing digital communication platforms usually come with connection issues, and combating this through bespoke solutions comes with employing expensive software engineers.
Telnyx develops cloud-based Voice over Internet Protocol (VoIP) services for enterprises in the form of APIs, providing tools for the rapid development of bespoke applications for SMS and MMS messaging, WhatsApp communication, voice calls, IoT communications and verification, and elastic SIP trunking. The company claims that it ensures high speeds, reduced latency, and flawless connections through its tier-1 interconnections with major global internet hubs.
Whilst many other startups are providing VoIP solutions, Telnyx has taken a unique approach by developing APIs that allow enterprises to design their own next-gen digital communication service. This is complemented by the company’s tier-1 interconnects, detailed API documentation, and integrated dashboard, ultimately providing an end-to-end solution for cutting-edge wireless communications.
Insights
Few candidates hear
back within 2 weeks
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Unlimited Paid Time Off (PTO) for full-time and contract employees
- Annual professional development budget
- Home Office Setup Perk
- Volunteer Days
- Top-notch equipment
- Fitness & wellness stipend
- Monthly home cleaning stipend
Company values
- Stay gritty - necessity is the mother of invention. Be tenacious and persistent. Do more when less would suffice
- Move fast and iterate - taking action, because smart risks can open doors and unlock surprising new opportunities
- Take ownership - you’re here to think big, make aggressive moves and help us change the world
Company HQ
River North, Chicago, IL
Founders
David Casem
(CEO)Co-founded Telnyx as CEO in 2009.
Ian Reither
(COO)Political Science and Computer Applications graduate of the University of Notre Dame. Experience as Principal Consultant of Trexin Consulting.
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