• Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages
• Ability to analyze, design, and optimize business processes via technology and integration
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases
• Work independently and as part of a distributed team and a willingness to take ownership of problems
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
• Fluent in English and French
• Available to travel regionally and occasionally internationally depending on customer needs

Desirable

• Our team collaborates with our Customers and Partners during project cycle to share their extensive knowledge of the Salesforce.com platform and product suite
• Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions
• They paint a solution vision, architect the system and provide guidance during the implementation
• Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects:
• Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators
• Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities
• Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Technical and Program Architects you will become a Salesforce Domain Authority at the forefront of our Architecture offerings, delivering outstanding customer success
• Ensure scalable and standard methodology solutions to meet and exceed customer needs
• Guide the evaluation of business and technical requirements
• Build relationships with key collaborators and team members
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer
• Review and guide project vision and direction, implementation approach and key artefacts
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
• Where required, hands-on application configuration to meet customer needs
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge
• Where required, support pre-sales activities to position Salesforce Services
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities