Customer Support Specialist, Calendly
$19.62—$26.55 USD p/h + Quarterly Corporate Bonus program (or Sales incentive) & equity awards.
More information about location
Automated appointment scheduling
Be an early applicant
Automated appointment scheduling
501-1000 employees
Be an early applicant
$19.62—$26.55 USD p/h + Quarterly Corporate Bonus program (or Sales incentive) & equity awards.
More information about location
501-1000 employees
Company mission
To provide broad and deep support for various meeting scenarios, and make scheduling easier and more efficient.
Role
Who you are
- We are looking for a Customer Support Specialist who has a curiosity for technology, critical problem-solving skills, and a desire to enable customers!
- 1+ years of experience in software (SaaS) customer support
- Technical software troubleshooting skill and experience
- Live Chat or Phone customer support experience a plus
- Someone who thrives in a challenging, fast-paced environment and enjoys helping people
- A self-starter mentality and desire to make a direct, tangible impact on a rapidly growing product and company
- Drive and ability to thrive in a metrics-focused role and team environment
- Phenomenal written and verbal communication skills
- Outstanding time management skills
- Someone who works collaboratively with a passionate, customer-centric team
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
- Our ideal candidate will thrive in a fast-paced, high-volume, email, phone, and live chat-based customer support environment
- This role will require product expertise, exemplary time management skills, critical thinking about problem-solving, and effective communication throughout the customer experience
- Due to the hours of coverage, it is imperative that the person in this role exercise good, professional judgment and be able to thrive in a relatively self-sufficient context
- We're looking for self-starters who are curious and intrinsically motivated to make an impact
What the job involves
- You will report to a Manager of Customer Service being on the front lines of customer support issues during our day shift
- You will resolve tickets via Live Chat, Phone or Email promptly in a fast-paced environment and effectively maintain expert-level product knowledge
- You will have the opportunity to participate in Calendly support initiatives and you will be measured by personal and team goals & metrics
- Many customers have experienced the value of Calendly firsthand, and our team makes a huge impact on that experience. In order to stay at the top of industry customer service standards, we need to continually grow our team
- Be the first point of contact for our users when they need help or have questions, providing solutions and creating the very best Calendly support experience
- Help our customers schedule more meetings
- Take a consultative approach to problem-solving
- Maintain fantastic written communication skills
- Be a Calendly product, use-case, and scheduling industry expert
- Patiently empathize with customers with every interaction
- Attend ticket audits and receive active feedback on a regular basis
- Document & advance customer and internal issues appropriately
- Go above and beyond to serve our customers and your team (be a self-starter)
- Use your technical savviness and resourcefulness to assist customers relatively autonomously
- Take ownership over the customer experience you provide
- This role has a consistent 5-day per week work schedule that will include one weekend day: your shift each week will be Tuesday - Saturday, 8am -5pm EST OR Tuesday - Saturday, 9am -6pm EST
Application process
- Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way
Our take
Calendly is a cloud-based scheduling service that is straightforward to use. It allows around 10 million customers per month to connect and make appointments based on their available times without having to send emails back and forth.
The platform offers four different plans - allowing individuals, small companies, and large enterprises alike to make use of these services. Calendly's growth to date been based mostly around a very organic strategy. Its invites become links to Calendly itself, so people who like it can, and do, start to use it.
There are a handful of competing products on the market, including offerings from Doodle and Microsoft, but Calendly's customer-friendly design has won it attention and allowed it to carve itself a space in the field. Impressive funding has contributed to the company's expansion, allowing it to capitalize on the increasing popularity of home and hybrid working.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2021
$350m
SERIES B
Apr 2014
$0.6m
SEED
Total funding: $350.6m
Company benefits
- Quarterly Bonus
- Equity
- Home Office Setup
- Technology
- Pick Your Own Perk
- Flexible Time Off
- Vacation Stipend
- Parental Leave
- Health and Wellbeing
- Fun Community Events
- 401k Company Match
Company values
- Start With Human - We understand that our decisions and actions impact real people. We actively pursue and thoughtfully consider the input of others. We treat everyone with genuine respect. We seek to understand first and acknowledge the work that has been done before offering new ideas.
- Find A Way We never settle, constantly looking to improve everything we do. We take on new challenges head-on, refusing to be paralyzed by complexity. We are both scrappy and creative. We take action, adapt quickly and persevere in the face of obstacles until meaningful progress is made.
- Focus Wisely - We recognize that all things do not matter equally. We are highly analytical in our approach, digging deep to discover the top priorities. A bootstrapped mentality keeps our focus on what is most important. We think “lean,” act resourcefully and refuse to compromise on quality.
- Strive For Excellence - We are self-starters who crave empowerment, actively pursue opportunities for impact, take initiative and swing big to move the needle. We embrace both personal accountability and transparency. We take ownership for results—good or bad—and learn from them.
Company HQ
Atlantic Station, Atlanta, GA
Articles
Leadership
Tope Awotona
(CEO)Having studied at the University of Georgia, they worked as an IBM Sales Rep and for Perceptive Software, Vertafore, and EMC as an Account Manager. They left the latter in 2014, having founded Calendly in February 2013.
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