Lead Enablement Manager, Klaviyo
Customer Success
$124-186k
+ Variable compensation
1+ day a week in office
Intelligent marketing automation powered by customer data
Job no longer available
Intelligent marketing automation powered by customer data
1001+ employees
Job no longer available
$124-186k
+ Variable compensation
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- 6+ years leading end-to-end enablement programs for Customer Success or Sales roles
- Proven experience in a Customer Success role in a SaaS organization, with a strong understanding of customer success principles and best practices
- Strategic mindset with the ability to align enablement initiatives with broader organizational objectives
- Analytical mindset with the ability to leverage data and insights to inform decisions and drive continuous improvement
- Experience designing and delivering complex training programs that educate customer success team members on delivering value to their customers
- Experience in establishing key performance indicators (KPIs) to measure the effectiveness of enablement initiatives
- Experience collaborating with marketing and product teams to create value messaging and product positioning for CSMs to use effectively in customer conversations
- Ability to design and develop engaging and interactive training and content using a variety of adult learning modalities and methods
- Consistent record of impacting revenue outcomes through enablement, based on documented success metrics
- Experience using authoring tools and content and learning management systems (ie: Articulate Rise/Storyline, Captivate, Adobe Premiere Pro, Camtasia and Seismic or Cornerstone)
- Familiarity with customer success tools like Gainsight and Salesforce as well as other enablement platforms (Gong & Seismic)
What the job involves
- As a Lead Enablement Manager - Customer Success, you will be responsible for ensuring that the Global Customer Success Managers are equipped with the content and skills necessary to excel in their roles and deliver a world class customer experience
- As an Enablement Lead, you are responsible for creating and implementing enablement programs and initiatives to support our Customer Success Managers (CSMs) in effectively managing and growing our customer relationships
- In this highly dynamic role you will be equal parts program manager, content developer, and business partner to the CSM senior leadership team
- You’ll be part of the GTM Enablement Team, reporting directly to the Sr. Manager of Global Field Effectiveness
- Develop and execute on a comprehensive enablement strategy that supports the professional growth and effectiveness of our CSMs. This includes designing and delivering training programs
- Collaborate closely with senior leadership to develop enablement initiatives tailored to address critical gaps identified across the knowledge, skills and processes of our global CSMs
- Develop and maintain an onboarding program for new CSM hires, ensuring a smooth transition and accelerated ramp
- Foster a collaborative and supportive environment through knowledge sharing, peer learning, and facilitating communication channels for CSMs
- Establish metrics to measure the effectiveness of enablement initiatives and track the impact on CSM performance, customer satisfaction, and revenue growth
- Act as a subject matter expert on customer success best practices, industry trends, emerging technologies relevant to customer success and incorporate them into the enablement programs
- Provide ongoing coaching and mentorship to CSMs, offering guidance on best practices, customer engagement strategies, and relationship management
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Founders
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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