Operations Executive and Office Manager, FREE NOW
3+ days a week in office (Baggot Street, Dublin)
Multi-service ride-hailing app
Open for applications
Multi-service ride-hailing app
1001+ employees
Open for applications
3+ days a week in office (Baggot Street, Dublin)
1001+ employees
Company mission
Free Now's mission is to make urban mobility better for passengers, drivers and communities, and to help cities move more freely.
Role
Who you are
- You thrive in a fast paced, constantly changing working environment
- Experience in an operational, office management or customer facing role
- You have an eye for detail and a focus on quality in everything you do
- You are personable, confident and are able to deal with an array of different characters and tailor your communication accordingly
- You are a proactive self-starter who holds themselves and others accountable in reaching goals
- You have an excellent level of written and verbal communication skills
- Experience using G Suite applications (Google Slides, Google Sheets, etc.)
What the job involves
- We are looking for a hybrid Office Manager & Driver Operations Executive for our Dublin office. This role offers a variety of responsibilities across Driver operations, assisting in building and maintaining relationships with drivers through in-centre support, onboarding and ongoing engagement As well as ensuring the management of our Dublin office is sustained on a daily basis
- We strive to provide drivers and our employees with a fantastic experience, enabling them to in turn provide a superior service to passengers
- You will be asked to support a wide range of projects including the deployment of driver app improvement, bug reporting and testing, competitor research & market share analysis
- Enabling successful performance through driver engagement campaigns including improving our share of OCA vehicles, activating onboarded drivers, and improving the performance of existing drivers
- Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
- You will be the representative for the Dublin office globally
- You will deal with Landlords, and all stakeholders internal and external associated with our office
- You will work closely with the central IT team to onboard and offboard employees based in London
- You will make arrangements for groceries, cleaning and any additional services required for the maintenance of the Dublin office
- Working hours: 9am - 5:30pm, Monday - Friday
Our take
FREE NOW is a multi-service mobility joint venture backed by BMW Group and Mercedes-Benz Mobility. The company aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street. These include Beat, Kapten and Clever Taxi.
FREE NOW’s unique integration of mobility brands and payments services gives users access to the widest range of mobility options on the market. These options include finding the nearest taxi, private hire vehicle or car share, as well as micro-mobility options such as e-scooters, e-mopeds and e-bikes. In doing so, the company makes urban mobility more efficient and sustainable, without bringing new vehicles to the street.
FREE NOW operates across 170 cities with over 56 million users. In the UK, it faces competition from the likes of Uber and Bolt. However, the company has been focused on investing and growing further in London, successfully quadrupling UK journeys in 2022. Whilst businesses like Uber have struggled to secure licenses with Transport for London, FREE NOW has received a three year license, which is longer than any major competitor.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
44% female employees
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2014
$50m
SERIES C
Dec 2012
$30m
SERIES B
Total funding: $97m
Company benefits
- Flexible working hours
- Subsidised gym membership
- Monthly budget for FREE NOW rides
- Quarterly team events
- Birthday-off
- Language classes and internal peer-to-peer trainings
- Work from home opportunities
- Health Insurance
- Relocation assistance for internationals
Company values
- Aim Higher
- Make The Customer The Hero Of Your Story
- Default To Trust
- Disagree In Discussions, Commit To Decisions
- Move Fast To Learn Fast
- Make An Impact
- Take Charge
- Win As Team, Grow As Individual
Articles
Leadership
Thomas Zimmermann
(CEO)Previously VP of Marketing and Operations at IONIQ Group, CMO at Goodgame Studios, Online Advertising Lecturer at macromedia hochschule für medien und kommunikation.
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