IT Specialist, Compass
Office located in Newbury St, MA
Real estate technology platform
Be an early applicant
Real estate technology platform
1001+ employees
Be an early applicant
Office located in Newbury St, MA
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- 3+ Years of experience with IT end-user support in an enterprise role
- A solutions-driven attitude along with the ability to give clear technical instructions
- Demonstrable expert proficiency with Mac, Microsoft & Mobile (iOS, Android) operating systems
- An excellent bedside manner both in-person and remotely
- Ability to work in a team and independently with minimal supervision
- Proactive attitude - You love owning projects and initiatives and thrive with responsibility and deadlines
- Ability to work in a fast-paced environment where the toolset is continuously evolving
- Experience troubleshooting Google Meet or other video conferencing solutions in an enterprise environment
- Experience with Google Suite admin experience
- Zendesk (or similar ticket management system) experience
- Experience with Okta, and other identity management systems
- Experience with Workplace by Facebook, Slack and other comms software experience
- Experience managing AV equipment for livestream broadcasts
- Network administration experience
- Procurement software and/or 3rd party vendor relations
- Inventory management
What the job involves
- As an Information Technology Specialist, you are part of a team that oversees and executes on the development and maintenance of Compass’ information technology systems
- You will help maintain and troubleshoot IT systems for a growing base of offices and ensure that technology is effectively deployed to help support a high growth technology and real estate business
- Provide support for both Compass staff and real estate agents regionally and nationally, in-person or via remote support applications
- Address support tickets in accordance to department's SLA
- Maintain up-to-date documentation of internal knowledge base and end-user support guides
- Support the Enterprise Technology Systems team in the maintenance, configuration, and troubleshooting of Compass systems and networks
- Assist with new employee onboarding (hardware setup, user accounts, IT training)
- Assist with data transfers (email and contacts) and issues with a potential for data loss
- Set up and run AV equipment for livestream broadcasts
- Support the office's VOIP telephone system
- Assist with IT projects and initiatives as assigned
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 10 rounds)
Nov 2019
$500m
SERIES G
Jul 2019
$370m
SERIES G
Total funding: $2.0bn
Company benefits
- Flexible Working
- Work From Home Opportunities
- Paid Vacation, Holidays, Sick Time
- Paid Parental, Marriage, and Recharge Leave
- Medical, Tele-Health, Dental and Vision Benefits
- 401(k) Plan
- Flexible Spending Accounts (FSAs)
- Commuter Program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet Insurance
Company values
- Dream big
- Move fast
- Learn from reality
- Be solutions-driven
- Obsess about opportunity
- Collaborate without ego
- Maximise your strength
- Bounce back with passion
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Robert Reffkin
(CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
People progressing
Neda joined Compass in 2018 as Chief of Staff to the CEO after a year at Sidewalk Labs. Following 4 months as Secretary to the Board, in April 2019 they were promoted to President of Compass East Division, and in January 2022 President of US Division.
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