Customer Success Operations Specialist, Justworks
$31.98 to $35.18 per hour
10am - 7pm
Business operations platform
Job no longer available
Business operations platform
1001+ employees
Job no longer available
$31.98 to $35.18 per hour
10am - 7pm
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- Minimum of 1-3 years of professional experience in customer service
- Prior experience in healthcare, HR, payroll, or insurance industries a plus
- Strong written and verbal communication skills with acute attention to detail
- Ability to work as part of a team and be resourceful and adaptable
- Aptitude for learning new products and subject matter, and helping others learn as well
- Ability to come up with creative solutions to any problem you face, and know-how to organize and prioritize your workload
What the job involves
- Ensure that customers feel supported while getting acquainted with our platform. Provide them with product and subject matter education
- Serve as the main point of contact for inbound inquiries from admins and loop in the Manager, Customer Success as needed
- Provide specialized services to admins, Workers Compensation Claim filing, payroll issue triaging & support, and supporting Manager, Customer Success in certain end-of-year workflows
- Educate and support customers around Justworks' continually expanding product and service offerings
- Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms for your customers
- Display a high level of professionalism and compassion when working with each account on sensitive matters
- Work with internal teams to answer customer inquiries
- Partner with Manager, Customer Success to provide more detailed, timely, and important information about account health, customer requests, and data related to retention
- Other duties as needed based on department and/or organizational needs
- You will work closely with Manager, Customer Success and with customers to act as an extension of their teams
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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