Senior Analyst, Favor
Business Analytics
2-3 days a week in office
Contact-free food and essential order service
Job no longer available
Contact-free food and essential order service
1001+ employees
Job no longer available
2-3 days a week in office
1001+ employees
Company mission
To create a more connected community to get anything delivered through an affordable and personalized service.
Role
Who you are
- A related degree or comparable formal training, certification, or work experience
- 4+ years of experience working in an analytical role
- Experience with business intelligence software, such as Looker, Tableau, or Domo
- Experience with client-side analytics, like Google Analytics and Firebase
- Comprehensive knowledge of statistical concepts and A/B test design
- Intermediate to expert SQL skills, preferably with large datasets
- Effective written and verbal communication skills, in particular in a presentation setting with an audience of varying technical levels
- Proficiency in multiple tools and scripting languages (e.g., Python, R, Excel)
- You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation, and ongoing stewardship. You think two steps ahead to identify potential roadblocks and have contingency plans to address them
- You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization
- You are always up for a challenge and view reporting and analysis as an opportunity to recommend tactics and strategies that make the business better. You are open to feedback in the interest of delivering continually better output and growing as a professional
- You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency, and world-class output
What the job involves
- In this role, you will leverage first- and third-party data to generate insights about our customers, Runners, restaurant partners, and products
- You’ll form strong relationships with the internal stakeholder teams you support and ultimately help drive strategy and success for their respective areas
- Drive the business forward by defining and capturing KPIs that measure the impact of specific product features, programs, and operational initiatives
- Partner with leaders from the Operations, Sales, Marketing, Product, and Finance teams to develop reports that monitor business trends and inform strategy
- Identify and resolve gaps in data completeness and accuracy to continually improve our data ecosystem
- Leverage customer, Runner, and marketplace data to make recommendations related to service optimization, leading to a best-in-class experience for customers and lucrative earnings opportunities for Runners in 200+ Texas markets
- Analyze app features and user behavioral data to understand how we can influence customer purchase decisions through various merchandising and pricing levers
- Grow the collective Business Analytics team knowledge base through process documentation and technical mentorship
Otta's take
Theo Margolius
COO of Otta
More and more people are looking to get things delivered fast, and businesses are trying to find inventive ways to meet the demand and get people’s purchases to them as quickly as possible. Favor solves this problem, with an on-demand delivery service that depends on “runners” to get products to customers quickly.
Customers can browse on the Favor app and select items from their list or input items from other stores in the delivery zone, and Favor runners will collect the item and deliver it within an hour. For customers in a hurry, this is obviously appealing. While many on-demand delivery services struggle to scale, Favor itself has managed to scale its operations across Texas and expanded into Philadelphia in mid 2022.
This centralization has given the company an advantage over competitors who have since gone out of business, but it isn’t yet clear if other competitors will imitate Favor's approach to gain market share. The company faces strong challenges from deep-pocketed rivals like DoorDash and Uber Eats.
Insights
Company
Funding (2 rounds)
Sep 2017
$22m
SERIES B
Mar 2015
$13m
SERIES A
Total funding: $35m
Company benefits
- We offer premium health, vision, dental, life and 401(k) options. We go beyond the basics with complimentary meals, commuter benefits, dependent care, and of course - Favor delivery credit and H-E-B discounts
- With a fitness center in the office, we equip you with ways to stay healthy and happy. Any complimentary meals and snacks always feature health options
- Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through beer Fridays, quarterly company-wide events, and regular connection opportunities
- Our HQ, the Eastside Tech Hub, is located in the heart of East Austin and boasts multiple lounge areas, a coffee bar, library, fully stocked kitchen, wellness center with bouldering wall, and more
- We offer unlimited PTO for salary employees and ample vacation time to all team members. We empower you to live your best life and do your best work!
- We encourage personal growth and education through regular Learning Labs taught by internal team members and external facilitators
Company values
- Keep running - We have lofty goals and the only way to achieve them is to hustle through the challenges. Don’t stop ‘til Tokyo!
- Good vibes - We bring our best selves every day. No matter what comes at us, we attack our work with positivity and resilience
- Own your sh*t - Your position here is valuable and you were chosen for a reason. Be purposeful with your actions and hold yourself accountable
- Community first - We’re connected to the people around us. We don’t just run in someone else’s shoes, we also know the path they took and how they got there
Company HQ
Holly, Austin, TX
Articles
Founders
Keith Duncan
(CEO, not founder)Began working at the company as SVP of Sales & Business Development and was promoted to CRO within 4 years. They then worked as CRO at Orchard before returning to Favor as CEO in 2023.
Salary benchmarks
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