IT Support Engineer, Aviatrix Systems

• The ideal candidate should have a strong background in IT support, excellent problem-solving skills, and the ability to work in a fast-paced environment
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience: Minimum of 3 years of experience in IT support or a similar role
• Technical Skills: Proficiency in troubleshooting and resolving technical issues related to hardware, software, and networks
• Knowledge: Strong understanding of IT systems, networks, Single Sign On, Process Automation and security protocols
• Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
• Communication: Excellent verbal and written communication skills
• Problem-Solving: Strong analytical and problem-solving abilities
• Customer Service: Exceptional customer service skills and a customer-centric mindset
• Teamwork: Ability to work effectively in a team environment and collaborate with colleagues
• Adaptability: Ability to adapt to changing priorities and work under pressure

• The IT Support Engineer at Aviatrix is responsible for providing high-quality technical support to our customers and ensuring smooth operation and maintenance of IT systems
• Technical Support: Provide first-line support to customers, troubleshoot technical issues, and resolve them promptly
• System Maintenance: Maintain and monitor IT systems, including servers, networks, and software applications
• Customer Service: Ensure high levels of customer satisfaction by providing timely and effective support
• Documentation: Create and maintain documentation of IT systems, processes, and procedures
• Training: Provide training to customers and internal staff on the use of IT systems and applications
• Collaboration: Work closely with other IT team members and departments to resolve complex technical issues and improve IT services
• Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalation of incidents as needed
• Hardware and Software Management: Install, configure, and maintain hardware and software components to ensure optimal performance
• Security: Implement and maintain security measures to protect IT systems and data from cyber threats.o Continuous Improvement: Identify opportunities for improving IT support processes and implement best practices

• Stock options for all full-time employees
• Parental Leave (up to 12 weeks)
• Flexible Vacation
• Up to $1000 education reimbursement anually
• World-class coverage - we pay 100% of employee premiums and 88% of the family cost
• 401K

Total funding: $340.8m

Aviatrix is trying to modernise cloud technology by overcoming the isolation of different clouds that are built and operated by different companies. Its software facilitates multi-cloud networking, providing visualization, smooth data access, and firewall management.