Customer Success Manager, Ophelos
Regional
£57.6-66k
OTE
£48-55k
BASE
This role is eligible a bonus of up to 20% based on quarterly targets
2-3 days a week in office (Broadgate Circle)
Improving the financial health of consumers and businesses
Job no longer available
Improving the financial health of consumers and businesses
21-100 employees
Job no longer available
£57.6-66k
OTE
£48-55k
BASE
This role is eligible a bonus of up to 20% based on quarterly targets
2-3 days a week in office (Broadgate Circle)
21-100 employees
Company mission
To become the new standard for how organisations resolve debt - ethically & technologically.
Role
Who you are
- You excel at partnering with clients and are confident leading both face-to-face and remote sessions
- You are an innovator, and can help drive improvements to develop a world-class customer success function - in particular customising CS strategies to different markets
- You’re a proactive problem solver, who is organised and able to communicate issues internally and externally
- You’re a great active listener who can understand clients’ needs
- You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle
What the job involves
- You will be responsible for partnering with a key enterprise client across multiple European markets
- This will include onboarding, hypercare and ongoing maintenance as well as growth of this key client
- You will be cultivating strong client relationships and data-driven solutions to improve the lives of people in financial difficulty
- The role will also involve travel to the relevant markets when needed
- Own a key client relationship across Belgium, Netherlands and Spain; including leading onboarding, partnering and looking for ways to optimise the relationship
- Communicate regularly with key stakeholders and drive engagement
- Collaborate with the Client Market, Engineering, Data and other business units to drive success
- Explore new ways to improve and automate ongoing Client Market processes
- Feedback both internally and externally focussing on data backed proactive solutions and product improvements
Salary benchmarks
Our take
Debt affects millions of consumers in the UK. Over 300 people a day are declared insolvent or bankrupt – that's equivalent to one person roughly every 4 minutes. And at the same time, 12.8 million households have less than £1,500 in savings, and 4.8 million households live without at least one essential household appliance. But the aggressive ways in which companies collect debt remains relatively unchanged from 100 years ago.
Ophelos is an early-stage startup aiming to radically alter the way consumers manage debt. Their focus is on reimagining the customer experience by interacting with households through digital platforms and truly supporting them on their journey to become debt-free and beyond.
Backed by some of Europe's top investors – who have previously backed Citymapper, Curve, TrueLayer, and Wayve – the Ophelos team of researchers, engineers and business leaders bring decades of experience working across enterprises and academia, for companies like Oracle, Monzo and IBM, and academic institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.
Freddie
Company Specialist
Insights
Company
Employee endorsements
Meaningful work
"Working in a relatively niche and old-school industry (debt collection) means that there's so much scope for innovation & improvement. Every project..."
Funding (2 rounds)
Jun 2022
$6.6m
SEED
Jun 2021
$2.3m
SEED
Total funding: $8.9m
Company benefits
- £500 Learning & Development Allowance per annum
- 33 days holiday (incl. bank holidays)
- Flexible Working arrangement - work from the office 1+ day per week and the rest from home
- Team Activities (Team Lunches, After-Work Fun, etc.)
- Cycle to work scheme
- £200 annual working from home allowance
- Private Healthcare through Vitality
- Choose when to take Public Holidays
- Cashback on dental, optical, physio appointments
Company values
- Obsess over Customers & Clients - we prioritise our customers and clients, finding solutions that benefit both. Compassion, empathy, and respect underpin every interaction and decision we make
- Feedback is a Gift - we give honest feedback, ensuring we are sensitive in our delivery, and mindful of how different people like to give and receive feedback. We proactively ask for feedback and seek out different opinions in the room to diversify perspectives
- Be Selfless, Act Autonomous - we empower each other to make decisions, both practically and emotionally. We give each other freedom, because we know we can rely on one another
- Move with Courage & Urgency - prioritise action, especially when the decision is reversible. Experiment and deliver fast
Company HQ
London, UK
Articles
Leadership
Amon Ghaiumy
(CEO)Experienced startup operator, previously Director at Moat (acquired by Oracle) and ASAPP.
Paul Chong
(CCO)Experienced technology executive, previously Head of IBM Watson, and VP at ASAPP.
Qingchen Wang, Ph.D
(Chief Scientist)Leading AI/ML researcher and professor at the University of Hong Kong.
People progressing
Melissa started as a Mid Software Engineer in 2021 (employee no. 11). She progressed to Senior Software Engineer in March 2023 and is now the Tech Lead for our CX squad.
Diversity & Inclusion at Ophelos
- We are committed to creating a diverse work environment. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
- Our team is truly diverse and multi-cultural, with backgrounds from England, Russia, Germany, Iran, Australia, China, Malaysia, Italy, Canada, Mauritius and more.
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