Customer Onboarding Manager, Agicap
German Speaker
+ Bonus + Commissions
Cash flow management platform
Open for applications
Cash flow management platform
501-1000 employees
Open for applications
+ Bonus + Commissions
501-1000 employees
Company mission
Agicap's mission is to help SMEs save time and manage their business more efficiently, ultimately enabling them to monitor developments in real time and make reliable forecasts.
Role
Who you are
- You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related field
- You have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact. This can also be in the form of internships or working student jobs
- Ideally, you have already gained professional experience in a very agile working environment
- You are characterized by a hands-on mentality, a structured way of working and an empathetic personality
- German at C2 level and business fluent English round off your profile
What the job involves
- As a Customer Onboarding Manager (m/f/d), you are responsible for the best possible cash flow planning for our customers with Agicap
- You will ensure optimal stakeholder management by a) familiarizing our customers with our software, b) setting up liquidity planning with our customers and identifying potential for improvement and c) providing 360-degree support to our users throughout the entire onboarding period
- You will receive the expertise you need for this from the AGICAP Customer Success Team
- During an intensive 4-6 week onboarding period, you will be familiarized with our work processes and gain comprehensive product knowledge about our liquidity planning tool in order to advise even our most demanding SME customers
- As the main point of contact, you are responsible for ensuring outstanding product implementation for our customers
- As a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of Agicap
- As a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goals
- As the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product team
- Contribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close them
Application process
- Our interview process takes between 3 and 14 days and consists of
- First meeting with the Talent Acquisition team
- A role play or case study with the respective department
- Final round with management (and sometimes C-level decision-maker)
- A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours
Our take
Managing cash flow is essential for the financial health of a company, yet existing management methods are laborious. Many companies rely on manual data entry into spreadsheets and analysis, and this can result in missing key optimization opportunities and expensive errors.
Agicap provides a cash flow management platform, allowing businesses to integrate their cash flow data directly into its platform to automate cash flow visualization and analytics. The company also employs cash management specialists that assist clients in setting up a seamless cash flow management system, in addition to providing security advice to make sure that regulations are met and that data is encrypted.
Whilst the company does face competition from other automated cash flow management platforms, Agicap has demonstrated a cutting edge by providing clients with human cash flow advisors, preventing them from relying solely on software. Through this approach, the company ensures that its clients can set up a reliable and optimized cash flow management system, saving them from manual data entry time and expensive cashflow oversights.
Steph
Company Specialist
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$100m
SERIES B
May 2020
$16.6m
SERIES A
Total funding: $119.2m
Company benefits
- Be part of a young, dynamic team with global team events in picturesque Lyon
- Benefit from an open feedback culture
- Have the opportunity to occasionally work remotely
- Be entitled to a monthly budget for benefits in kind for free use, as well as a daily lunch allowance
- Get state-of-the-art equipment, including MacBook Pro & iPhones
Company values
- Reach for excellence - Our recruitments are selective to guarantee this level of excellence. Month after month, we set ambitious goals across all levels of the company that we aren't afraid to chase
- Have an impact - We all accomplish a great amount of work that is focused on results. We need each of us to achieve daily key accomplishments for Agicap and our clients, because we would rather correct a mistake than stand still
- Thrive together - We go through every challenge and celebrate each victory as a collective entity. We not only include our team members, but also our clients, to benefit from everyone’s feedback
- Be humble - Regardless of our level of experience, we all learn from each other. Hierarchy and ego have no place in wise conversations
Company HQ
Le Bourg - Gare De Vaise, Lyon, France
Articles
Leadership
Sebastien Beyet
(CEO)Experience as Strategy Analyst Intern for BNP Paribas, CIB Consulting in 2012. Senior Strategy Consultant for ARES & COMPANY from 2013 to 2016.
Lucas Bertola
(CTO)Experience as Project Manager for Thales, Enedis, and Ecofip from 2013 to 2016.
Clément Mauguet
(CGO)Experience as Private Equity Analyst for Edmond de Rothschild (France) from 2013 to 2014. Strategy Consultant for ARES & COMPANY from 2014 to 2016.
Salary benchmarks
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