Strategic Account Executive, Glia
AI-based customer service platform
Open for applications
AI-based customer service platform
201-500 employees
Open for applications
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- 3+ years of experience in the SaaS field +Sales experience
- Consistent over-achievement track record
- Excellent phone, email, and social communication skills
- Understanding of complex sales processes
- Financial Services industry experience is a plus
- CX space experience is a plus
What the job involves
- As a key member of our Sales organization, you’ll play an invaluable role in Glia’s growth strategy
- You’ll be an individual contributor focused on driving revenue by focusing on large financial institutions
- Leverage your proven experience to shape our sales motion/strategy and work with a Sales Leadership that has built +$100M SaaS companies
- Drive forward opportunities within top tier enterprise accounts
- Develop expertise in the digital transformation and CX space
- Sell using a consultative, quantitative and challenger approach
- Create compelling ROI analyses to illustrate the value of our platform
- Negotiate and close large contracts with multiple stakeholders
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company values
- Collaborate - Stronger Together; Each one, Teach one
- Challenge - Great ideas eat hierarchy for breakfast
- Master - Find the “WHY”; Create the “WOW”
- Persevere - Complexity presents opportunity; Everyone has stake
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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