Customer Support Engineer, VAST Data
All-Flash File and Object Storage solution
Open for applications
All-Flash File and Object Storage solution
501-1000 employees
Open for applications
501-1000 employees
Company mission
To bring an end to decades of complexity and application bottlenecks.
Role
Who you are
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Ability to manage own time
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required, and familiarity with one or more programming languages
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- An advantage to candidates that have sapi, scripting and automation experience
- MS or B.Sc. in CS, CE, EE or related fields
What the job involves
- VAST Data is looking for a Customer Success Engineer based in West London to join our growing team!
- This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence
- We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference
- Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud
- Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact
- This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history
- As a Dedicated Customer Success Engineering (DSE) team member you will be regarded as a VAST Data product expert
- You will be responsible for handling daily operations, managing escalations, and working directly with our customer from their prestigious site in West London
- The main responsibilities include working support case, answering questions in Slack, and managing escalations
- Your work will span a myriad of applications and use cases, including machine learning high-performance computing, artificial intelligence applications, and others
- You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team
- This role is located at the customer site
- Become a VAST Data product expert
- Be accountable to complete daily technical operations and manage escalations
- Be accountable to populate dashboards reporting back to the account team and customer support metrics and stats
- Build rapport and establish a good relationship with the customer - be a trusted advisor to the customer’s technical team
- Work support issues to full resolution and closure (requires working directly with customers and VASTS engineering teams)
- Perform customer installations, upgrades, expansions and field maintenance procedures
- Lead and coordinate regular monthly and quarterly customer review meetings
- Make the product better by submitting feature requests and bugs
- Identify opportunities for customers to fully adopt and use VAST features
Salary benchmarks
Our take
Data is changing. It floods into organizations with a volume and velocity previously unseen in enterprise IT. However, transforming that data into business-impacting insights stresses common storage systems that are based on archaic architectures. VAST Data's all-flash data platform addresses the challenges and compromises of scale, performance, efficiency and cost, to better meet the demands of today’s data-deluged and AI-powered enterprises in a new era of machine intelligence.
VAST's average customer manages approximately 12 petabytes of data with its technology. The company's average deal size is approximately $1 million, but it has several customers with over $10 million invested. The company more than doubled its customer base in 2021.
The company has found success across a range of verticals, from quantitative analysis to life sciences. The market for data platforms for deep learning is expected to become a $280 billion market by 2030, and since its Series E funding, VAST has the financial comfort to continue product development and refinement which will help it consolidate its impressive market-leading position.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Company benefits
- Health, vision and dental coverage including flexible spending accounts
- Work from home opportunities
- Unlimited vacation
Company values
- Together, we share one core value: Innovation
Company HQ
Theater District, New York, NY
Articles
Leadership
Renen Hallak
(CEO)BA and an MSc in Computer Science. Prior to founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Chief R&D Officer)BSC in Computer Software Engineering. Prior to Co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(VP of Products & CMO)Prior to Co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
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