Business Operations Internship, Fixico
Marketplace and management platform for car repairs
Open for applications
Marketplace and management platform for car repairs
21-100 employees
Open for applications
21-100 employees
Company mission
Reshape the automotive aftersales industry with tech.
Role
Who you are
- You are studying or have recently graduated in the areas of Business Administration, Hospitality, Management, Marketing or similar
- You are fluent in English, and either Dutch, French or German
- You are customer-focused and have a proactive can-do attitude
- You are a skilled communicator who can easily establish and maintain good relationships with partners
- You are not afraid of conducting calls and approaching partners
- You are a natural problem solver with an attention to detail
What the job involves
- As a Business Operations Intern you will be joining our Operations team
- The team aims to provide the best possible support to our customers, partners and repair shops in our network. Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise
- You will handle all incoming and outgoing communication with our B2B clients, arrange the best deals with repair shops for our B2B clients and handle questions from clients and drivers via mail, chat or phone. Next to that you are the one reaching out to clients to help them make a choice and book an appointment to repair their car damages
- Managing B2B accounts
- Optimizing all processes and volumes for the accounts
- Arrange the best and fastest quotes for our B2B clients
- Processing all B2B damages, including quality assurance and damage reports
- Onboarding new partnerships and educating your account on the best use of Fixico
- Being the point of contact for all operational communication with partners and their drivers regarding damage repairs
- Establishing and strengthening relationships with different partners, such as international leasing and rental companies
- Ensuring a smooth and timely repair experience for our clients
- Tracking and solving repair issues
Otta's take
Sam Franklin
CEO of Otta
Fixico is following a tried-and-true playbook of modern tech companies: aggregating access to independent vendors in a digital marketplace. In this case, car repair shops across Europe are finding customers on Fixico’s platform, and now the startup is working with major insurance providers as well.
Fixico is focused on using technology to ‘matchmake’ between types of car damage and repair shops that results in a smooth, well-priced experience for all stakeholders in the industry.
The company is looking to expand its operations into more European countries, including the United Kingdom and Denmark.
A challenge for the company will be continuing to iterate on its B2B solutions such that it is responsive to its clients’ diverse needs in fleet management, insurance and other verticals that it has now entered.
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2019
$7.6m
SERIES A
Sep 2017
$5.5m
SEED
Total funding: $15.6m
Company benefits
- Flexible office hours
- Sports classes & events
- City centre office
- Travel reimbursement
- 25 vacation days
- Referral bonus-plan
- Fresh lunch & (un)healthy snacks
- Friday drinks & social events
- Regular in-office massages
- Learning & Development program
- Employee stock option plan
Company values
- We are bold
- We are dedicated
- We are one
Company HQ
De Weteringschans, Amsterdam, Netherlands
Articles
Founders
Mark van Laar
(COO)Van Laar worked in the strategy & sales for B&S International during which time they also co-founded EcoAddicts, an eco-friendly product wholesaler and Shirtfitters, a tailor-made shirt supplier. Also worked briefly in Management at eBay.
Educated at the Nyenrode Business University before earning an MSc at VU Amsterdam.
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